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Vice President Primary Care & Ambulatory Network

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained four-year Magnet ® recognition status for the fourth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.


Lancaster General Hospital

Cost Center

7200 SP-Administration

Supervisory Organization

Ambulatory & Ancillary Services



Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.


POSITION SUMMARY: The Vice President of Primary Care and Ambulatory Network is responsible for providing overall planning, direction and control to achieve operational, financial, quality/patient safety, human resource and patient experience objectives. This position provides guidance and leadership to Regional Directors, Clinical Department Heads and other staff members, champions an open, supportive and collaborative culture across the enterprise and maintains effective relationships with both internal and external customers.  This role is a key leader within Penn Medicine Lancaster General Hospital and Penn Medicine Lancaster General Health Physicians and functions as the administrative dyad to the Medical Director of Primary Care Practices.

SCOPE:  Responsible for approximately 780 FTEs,  who render > 500,000 primary care visits annually in 35 practice sites, generate $150M in gross revenue and operate in hospital licensed and unlicensed space.  Also responsible for the site direction of 15 ambulatory campuses with a combined footprint of over 1,000,000 sq. ft. and the programmatic interface with private practice tenants and hospital based ancillary services rendered in these sites.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Leadership-  Serves as key visible leader within LGHP and the Health System, providing direction to providers and staff and ensuring the alignment of Divisional goals with those of the rest of the organization.  Mentors, coaches and supports teams of clinicians and administrative staff and motivates others by creating a clear vision for success. Champions LMS principles of waste reduction, continuous process improvement, employee engagement and Every Time Behaviors and acts as a catalyst for organizational change. Serves as a voting member of various leadership committees including the LGHP Executive Committee. 
  • Decision Making-  Assembles, interprets and uses data to make informed decisions.  Collaborates and builds consensus.  Triages issues appropriately and responds in a timely way.  Serves as a leader in the adoption and spread of performance improvement principles in the organization.  Adopts evidence-based best practices into ambulatory operations.
  • Strategic Planning & Vision-  In conjunction with the Chief Administrative Officer, other LGHP leadership and the LGHP Board of Directors, establish the strategic direction for the organization, through the authorship of strategic plans, tactical plans, labor studies and goal setting.  Presents these plans to Senior Management and translates their content into organizational goals that are measurable, meaningful and cascades them across LGHP.
  • Quality & Patient Safety-  Collaborates with clinical leadership to establish measure and monitor performance of quality metrics.  Aligns goals with employment agreements, payor contracts and compensation models to ensure visibility of same.  Translates key provider quality goals into supporting staff and administrative goals.  Creates standard work to ensure consistent quality and patient safety outcomes.
  • Patient Experience-  Designs systems and leads operations with the goal of providing an extraordinary patient experience in every interaction between staff and patients.
  • Labor Planning, Recruitment & Onboarding of Providers & Staff-  Routinely surveys the needs of the Community, LGH Medical Staff, Service Lines and LGHP for primary care provider needs.  Translates these needs into business plans for the recruitment and hire of new/ replacement physicians/ APP’s, justifies these hires, manages the candidate sourcing and interview process, builds consensus around candidates, creates terms of offers, extends offers of employment and negotiates terms of employment and onboarding.  Supervises the annual recruitment, hire of dozens of new providers, and is responsible for the coordination of these hires with new site / facility development.
  • Employment Contracting-  Drafts, negotiates and revises provider Letters of Intent (LOI) and Employment Agreements (EA) and serves as the organization’s primary care interface between candidates and Penn Medicine/ Lancaster General Health Legal Services Department.  
  • Compensation Modeling and Administration-  Directs the creation, negotiation, alignment and administration of provider compensation models throughout Lancaster General Health Primary Care and ensures their alignment with broader organizational priorities.  Presents these models to Senior Management to demonstrate adherence to Fair Market Value standards and alignment with competitive market pay. 
  • Practice Acquisition and Transition-  Leads and/ or participates in the evaluation of private physician practices for the purposes of due diligence.  Responsible for the overall management of the talent acquisition and transition process from preliminary discussion to assembly of source documentation to negotiation of terms and the management of the transition team once the deal is consummated.
  • Population Health Orientation-  Collaborates with medical and administrative leadership in the analysis and translation of Value Based Payment data into meaningful operational change.  
  • Financial Management- Prepares capital and operating budgets, monthly variance analysis, presentation of financial statements to Senior Management - Budgeting, Forecasting, Business Planning, Variance Analysis & Presentation of Financial Statements, Enhances LGMG fiscal viability.  Works with LGH’S financial liaison to develop operating and capital budgets.  Reviews and approves all operating budgets, capital expenditures, staffing changes and business contracts.
  • A/R Cycle- Stays current in contemporary reimbursement issues and ensures the integrity and effectiveness of the professional billing cycle, including charge entry, professional coding, claims processing, cash posting, denial management and placements with third party collection agencies.  Advises payor contracting strategy as it relates to these areas of responsibility.
  • Provider Relations – Serves as primary administrative Interface with primary care providers (Leaders and Staff), prioritizes issues brought forward and creates strategies to improve the sense of ‘joy’ and ‘well-being’ in the provider community. 
  • IT – Identifies needs, participates in product selection and prioritizes technology, software and business intelligence projects for areas within Scope. 
  • Policy Creation and Adherence - Develops and implements physician services standards and operating systems to enhance the effectiveness of physician services including information management, office management, scheduling, patient service and other operating improvements.  Develops (or reviews and approves) operational objectives, polices and operating plans, and submits such policies and plans through the designated process for review, approval and implementation.
  • Facilities-  Supervises building projects needed for practice site improvements or replacements.  Develops and implements a plan for capital improvements, including maintaining and replacing practices sites and equipment.
  • Other-
    • Actively participates in activities that promote the organization’s mission, philosophy and values.
    • Organizes effective reporting relationships between and among the practice sites and the centralized operating functions to assure the provision of quality care in a fiscally sound manner.  Delegates responsibility accordingly.  Assures proper coordination with Lancaster General’s staff support functions (e.g., Human Resources, Legal, and Information Services) where appropriate.
    • Coordinates and monitors systems of internal controls to protect LGMG’s human, fiscal, physical and information resources.
    • Assures services are rendered and business is conducted in compliance with Penn Medicine Lancaster General Health policy and applicable law and regulation.
    • Facilitates open dialogue; communicates mission, vision, values and the service promise.  Encourages inquiry and promotes collegial discussion.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Serves as Champion on selected projects and programs as directed by the CAO, Physician Services.
  • Reviews operational and facility complaints.  Recommends and initiates corrective action.
  • Ensures communications are effective and timely and reaches all levels of management and staff.
  • Perform other duties as assigned.



  • Master’s degree in Business Administration or a related field is required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • Five (5) years of general Practice Management experience.
  • Five (5) years of budgetary management experience.
  • LMS Green Belt Certification or Higher.
  • Strong interpersonal skills and problem solving skills.


  • Five (7) to seven (10) years management of multispecialty physician practices.
  • Strong finance background.
  • Broad experience in physician practice management, practice or other healthcare operations.


ATTENTION/CONCENTRATION – The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

  • The position required much autonomy of thought and problem solving. The individual must be able to apply principles of logical or scientific thinking to define problems. The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem. The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis. The individual must be able to collect data, establish facts, and draw valid conclusions. The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition. They must be able to deal with a variety of concrete and abstract variables.

NEW LEARNING AND MEMORY – The following level of ability is essential for the jobholder to learn and retain material:

  • A large portion of this position required reliance on verbal memory and new learning.  Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job.  The individual must be able to attend to and process multiple bits of information simultaneously.  The individual must be able to organize and categorize this information effectively so that later recall is feasible.

PROBLEM SOLVING, REASONING AND CREATIVE THINKING – The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

  • The position required much autonomy of thought and problem solving.  The individual must be able to apply principles of logical or scientific thinking to define problems.  The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem.  The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis.  The individual must be able to collect data, establish facts, and draw valid conclusions.  The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition.  They must be able to deal with a variety of concrete and abstract variables.

APTITUDES:  The following are essential requirements of the position in relation to job-worker situations.  These items describe how a worker must adapt, adjust, conform or act:    

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication:  Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.


Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products, clinical information system


Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

  • Sit: Frequently
  • Stand: Occasionally
  • Walk: Frequently
  • Bend: Rarely
  • Push: Rarely
  • Pull: Rarely
  • Kneel/Squat: Rarely
  • Reach: Occasionally
  • Twist: Rarely
  • Balance: Rarely
  • Climb: Rarely

Lifting: Degree of physical exertion is:

Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

  • Vision
  • Hearing


WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.                       

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

CAMPUS Full Time Posted on 03/05/2021