Home / Unified Communication Integrated Voice Response (IVR) Engineer

Unified Communication Integrated Voice Response (IVR) Engineer


Lancaster General Hospital

Cost Center

3009 Intercompany - Novastream to Lancaster General Hospital

Supervisory Organization




Lancaster General Hospital (as part of Lancaster General Health Penn Medicine System) seeks a Unified Communication Integrated Voice Response (IVR) Engineer to lead the design, development, implementation, and support of IVR applications on the Avaya Experience Portal and outbound dialers; make recommendations and design IVR applications that create positive customer experiences; work with Avaya Aura platforms and contact center technologies; recognize and support an 'always on', 24x7, systems services model and participate in the on call rotation.  

Position requires a Bachelor’s degree in Computer Science, Engineering or related field.  Must have two current Avaya Certifications for automation.  These may include Avaya IVR systems, Avaya dialers, Breeze, or AES.   A minimum of 5 years of hands on programming and design experience in the following is required:  Avaya Aura Orchestration Designer, Avaya Dialog Designer, C# .NET, JAVA, JAVASCRIPT, SQL, UNIX SHELL SCRIPT, APACHE TOMCAT, AND NUANCE; Delivering on multiple, simultaneous projects; and working with vendor management and performance to ensure compliance with commitments and budget.

Applicants for this position can apply online at www.LGHealthJobs.com and entering Unified Communication IVR Engineer in the search box.

BURLE Full Time Posted on 03/09/2020