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Unified Communication Integrated Voice Response (IVR) Engineer


Job Description

Lancaster General Hospital (as part of Lancaster General Health Penn Medicine System) seeks a Unified Communication Integrated Voice Response (IVR) Engineer to lead the design, development, implementation, and support of IVR applications on the Avaya Experience Portal and outbound dialers; make recommendations and design IVR applications that create positive customer experiences; work with Avaya Aura platforms and contact center technologies; recognize and support an 'always on', 24x7, systems services model and participate in the on call rotation.  

Position requires a Bachelor’s degree in Computer Science, Engineering or related field.  Must have current Avaya Certifications:  Avaya-AAEP with POM implementation-3309, Avaya-Application Enablement Services (AES) AIPS-4100.  A minimum of 5 years of hands on programming and design experience in the following is required:  Avaya Aura Orchestration Designer, Avaya Dialog Designer, C# .NET, JAVA, JAVASCRIPT, SQL, UNIX SHELL SCRIPT, APACHE TOMCAT, CVP, NUANCE, AND AES SERVERS; Delivering on multiple, simultaneous projects; and working with vendor management and performance to ensure compliance with commitments and budget.

Annual Salary: $96,554

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

BURLE Full Time Posted on 04/15/2022