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Student Financial Specialist


PA College Of Health Sciences

Cost Center

9867 Finance-SFS

Supervisory Organization

Student Financial Services




The Role of the Student Financial Specialist

Under the direction of the Director, Student Financial Services, the Student Financial Specialist collaborates in the development, implementation and delivery of financial planning (including Federal, State, institutional, and private financial aid as well as areas surrounding billing and payment options) in a learner centered environment that contributes to the success of the College’s support services. The Student Financial Specialist will possess knowledge of applicable Title IV Federal Regulations in addition to Pennsylvania Higher Education Assistance Agency regulations. The primary responsibilities of this position are to work collaboratively with staff in the Division of Academic and Student Affairs to ensure student success by providing timely financial aid, including, but not limited to, awards, loan certification, verification, etc., proactively monitor student accounts to reduce the student receivable, establish a greater financial awareness through literacy programs, and improve processes for both students and staff all within a learner centered culture. This position delivers a seamless financial planning process that meets the needs of students and that is sustained throughout their career at PA College.

Specifically, the Student Financial Specialist will demonstrate and specialize in financial advising, student persistence, and retention; collaborates in providing comprehensive financial services for students, including but not limited to analysis of FAFSA data, unique circumstances, awards, eligibility, requirements, and accounts receivable; interpret and implement federal and state regulations governing financial aid programs—namely Chapter 34, §600-699 of the Code of Federal Regulations, among others; configure and evaluate Ellucian Colleague database throughout the year to ensure accuracy of regulations, policies, and procedures particularly during aid year rollover in addition to student billing each semester; execute and manage individual programs or processes; review and analyze daily exception reports to resolve issues; work in partnership with colleagues in the Academic & Student Affairs Division and others in the College Community to promote and enhance student success and retention, evaluate progress and develop individual learning plans as it relates to Standards of Satisfactory Academic Progress and/or payment arrangements; facilitate and conduct on-going trainings for staff (internal and external) related to, but not limited to, C-Flags, eligibility, and system setup. collaborate with staff and outside agencies to resolve conflicting information, including, but not limited to, citizenship, selective service, NSLDS aggregates, Pell LEU, defaults, overpayments, unusual enrollment history, etc.; resolve conflicting database mismatches with Social Security Administration (SSA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Veterans Affairs (VA), and/or Selective Service System (SSS) to determine federal financial aid eligibility according to the U.S. Department of Education; consult federal and state databases including NSLDS, FAA Access, COD, Selective Service, and PA Alec for purposes of determining eligibility of financial aid funding and student/parent consultations; coordinates the creation of IRS Form 1098-T tax reports including correcting student account records and generating duplicate statements.

The schedule for this position is days, 8:30am-5:00pm, with the occasional evening or weekend as needed.

Position Requirements

  • High School diploma required;
  • Bachelor's degree with a major in business administration, public administration or related field preferred;
  • Two (2) years of increasingly responsible experience in a post-secondary financial aid program;
  • Billing/Student account experience;
  • Strong verbal and interpersonal communication skills;
  • Extreme attention to detail.

Note: Focus Track - billing/student accounts


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

COLLEGE Full Time Posted on 07/21/2021