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Senior Improvement Advisor-3


Lancaster General Hospital

Cost Center

3507 Performance Improvement

Supervisory Organization

Performance Improvement





Full-Time 1.0 FTE; 40 hours per week, hours within Monday-Friday 8:30AM-5:00PM, no weekends/holidays.


Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE.


The Senior Improvement Advisor leads improvement efforts through collaboration with operational and executive leadership to support a culture of high reliability, quality and safety through planning, implementing and evaluation, as well as being able to adjust to the changing environment that requires professional aptitude for driving improvement across all levels of the organization and service lines.  The Senior Improvement Advisor provides leaders and departments with the most current PI methods and tools, including project management support. This work includes, though is not limited to, facilitation of PI projects and time limited improvement events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments and staff; education of front line staff in the latest PI methods; facilitating complex problem solving through A3 methodology and responding to serious safety events. The Senior Improvement Advisor applies process improvement, engineering, change management and value driven principles to optimize clinical practice and improve quality, safety, and the patient experience.


  • Serve as advisory to all levels of the help chain required to provide consistent, highly reliable processes, including leader adherence monitoring to standard work implementation. Develop sustainability models effective across service lines, creating visual management tools to augment leader’s compliance efforts.   
  • Assess, monitor and evaluate effectiveness of continuous improvement educational offerings for both staff and operational leadership, including development of additional material in response to changing needs of tenured and new leaders. Collaborate with organizational development staff to identify areas of leadership behaviors needed to be successful as a lean leader to engage staff to drive improvement and problem solving.
  • Provide guidance and facilitation during strategic deployment process. Develop sustainable efforts for leader standard work to implement targeted gemba time for evaluation and monitoring of efforts to elevate barriers to achieving both organizational and departmental goals. Facilitate system level A3’s designed to address highest level goals and objectives – provide direction for next level A3’s for both PI coaching team and organizational leadership.
  • Advisor and mentor entry level Performance Improvement Coaches through hands on leadership to learn effective coaching and facilitation skills as well as guide during local improvement projects.
  • Provide oversight and project management tools for leaders who identify and elevate complex, cross departmental problems beyond their local control, including but not limited to complex value stream mapping, rapid improvement event facilitation, and A3 team sponsorship to close performance gaps.  
  • Assist operational leaders in assessing and maintaining continuous survey readiness as well as maintaining a close connection with patient and employee safety teams when compliance is unsatisfactory to identify and resolve root cause. 
  • Provide educational opportunities for internal team members on current advances in all performance improvement methodologies, as well as assuring said advances are incorporated into other educational offerings as determined to be valuable.


  • Bachelor's Degree in Nursing, Bachelors in Engineering or other related Bachelor’s degree.
  • A Master’s degree within three (3) months of hire date.
  • A minimum of five (5) years’ experience in planning, implementation and evaluation of an improvement program is required, preferably in an healthcare or industrial field utilizing the Toyota Production System methodology, and project management skills.
  • Experience with patient safety related issues and identification of root cause analysis.
  • Knowledge and experience in quality improvement models, particularly Lean, the Toyota Production System (TPS), or IHI Model for Improvement – either within the healthcare or manufacturing setting. 
  • Minimum of three (3) years’ experience developing and implementing appropriate didactic classroom offerings for large groups of adult learners and the ability to relate to leaders and staff of various ages, skills, and educational background – including providing mentorship and oversight of internal team of Performance Improvement Coaches.                                                                                       
  • Experience with implementation of a Lean Management system within an operational healthcare facility preferred.
  • Statistical data analysis capability including database development and maintenance preferred.
  • Ability to author research and/white papers – excellence in both verbal and written presentation preferred.
  • Black Belt Certification by an industry recognized program and CPHQ certification preferred.

LGH Full Time Posted on 08/20/2019