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Senior Improvement Advisor


At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained four-year Magnet ® recognition status for the fourth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.

Company

Lancaster General Hospital

Cost Center

3507 Performance Improvement

Supervisory Organization

Performance Improvement

Grade

G18

Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.

Summary

This position is located in Lancaster, Pa
HOURS: Full Time - Day Shift - No weekend/holidays

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level II through the Pennsylvania Trauma Systems Foundation with 786 Licensed beds.  Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.
 

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained four year Magnet ® recognition status for the fourth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.

POSITION SUMMARY: The Senior Improvement Advisor leads improvement efforts through collaboration with operational and executive leadership to support a culture of high reliability, quality and safety through planning, implementing and evaluation, as well as being able to adjust to the changing environment that requires professional aptitude for driving improvement across all levels of the organization and service lines.  The Senior Improvement Advisor provides leaders and departments with the most current PI methods and tools, including project management support. This work includes, though is not limited to, facilitation of PI projects and time limited improvement events; management and surveillance of data for PI opportunities; messaging trends in the data to leadership, departments and staff; education of front line staff in the latest PI methods; facilitating complex problem solving through A3 methodology and responding to serious safety events. The Senior Improvement Advisor applies process improvement, engineering, change management and value driven principles to optimize clinical practice and improve quality, safety, and the patient experience.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Serve as advisory to all levels of the help chain required to provide consistent, highly reliable processes, including leader adherence monitoring to standard work implementation. Develop sustainability models effective across service lines, creating visual management tools to augment leader’s compliance efforts.   
  • Assess, monitor and evaluate effectiveness of continuous improvement educational offerings for both staff and operational leadership, including development of additional material in response to changing needs of tenured and new leaders. Collaborate with organizational development staff to identify areas of leadership behaviors needed to be successful as a lean leader to engage staff to drive improvement and problem solving.
  • Provide guidance and facilitation during strategic deployment process. Develop sustainable efforts for leader standard work to implement targeted gemba time for evaluation and monitoring of efforts to elevate barriers to achieving both organizational and departmental goals. Facilitate system level A3’s designed to address highest level goals and objectives – provide direction for next level A3’s for both PI coaching team and organizational leadership.
  • Advisor and mentor entry level Performance Improvement Coaches through hands on leadership to learn effective coaching and facilitation skills as well as guide during local improvement projects.
  • Provide oversight and project management tools for leaders who identify and elevate complex, cross departmental problems beyond their local control, including but not limited to complex value stream mapping, rapid improvement event facilitation, and A3 team sponsorship to close performance gaps.  
  • Assist operational leaders in assessing and maintaining continuous survey readiness as well as maintaining a close connection with patient and employee safety teams when compliance is unsatisfactory to identify and resolve root cause. 
  • Provide educational opportunities for internal team members on current advances in all performance improvement methodologies, as well as assuring said advances are incorporated into other educational offerings as determined to be valuable.
  • Provide executive leadership an enterprise wide assessment of the current state of Lean Management and facilitate in the development of strategic goals to advance the culture of continuous improvements.
  • Provide support and leadership for research projects through appropriate utilization of research strategies in the promotion of clinical knowledge development and research-based clinical practice.
  • Collaborate with Penn Academy or other University of Pennsylvania Health System improvement efforts to identify and resolve common opportunities.
  • Provide support for facility design utilizing flow and pull principles to augment throughput- may utilize design for six sigma methodology and tools.
  • Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • Bachelor's Degree in related field.
  • A Master’s degree within two (2) years of hire date.
  • American Society for Quality (ASQ) Six Sigma Black Belt (CSSBB).
  • Experience with statistical process control (SPC) and data analysis using Microsoft Excel.
  • Experience with leading and coaching A3s to improve key performance indicators.
  • A minimum of five (5) years’ experience in planning, implementation and evaluation of an improvement program is required, preferably in an healthcare or industrial field utilizing the Toyota Production System methodology, and project management skills.
  • Experience with patient safety related issues and identification of root cause analysis.
  • Knowledge and experience in quality improvement models, particularly Lean, the Toyota Production System (TPS), or IHI Model for Improvement – either within the healthcare or manufacturing setting. 
  • Minimum of three (3) years’ experience developing and implementing appropriate didactic classroom offerings for large groups of adult learners and the ability to relate to leaders and staff of various ages, skills, and educational background – including providing mentorship and oversight of internal team of Performance Improvement Coaches.

PREFERRED QUALIFICATIONS:                                                                                                    

  • Experience with implementation of a Lean Management system within an operational healthcare facility.
  • Statistical data analysis capability including database development and maintenance.
  • Ability to author research and/white papers – excellence in both verbal and written presentation.
  • American Society of Quality (ASQ) Certified Manager of Quality / Organizational Excellence (CMQ/OE).
  • Experience developing Performance Improvement coaches.

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

 

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LGH Full Time Posted on 10/20/2020