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Risk Manager


Job Description

POSITION SUMMARY: To reduce loss and enhance patient safety by providing support and service to Lancaster General Health controlled entities (Enterprise).  This is accomplished by assisting in the prevention, reduction, and control of loss related to the Enterprise, its patients, visitors, volunteers, employed physicians, and all other employees.  This position will work collaboratively with all departments throughout the Enterprise. 

LOCATION: Lancaster, PA

HOURS: 1.0 Full time (40 Hours per Week), Day shift, no weekends or holiday. Occasional call over night on week days.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Collaborate with key stakeholders (e.g. Patient Safety Officer) in developing and coordinating processes for risk identification, risk investigation, and risk reduction; to include risk surveys, inspection of patient care areas, and chart auditing; assists in reviewing the Enterprise to assess for loss potential. 
  • Facilitates timely response and investigation of adverse and serious events.  Assists in developing corrective actions and assists Patient Safety Director and/or Patient Safety Officer in preparing for a root cause analysis, as indicated. 
  • Investigates and follows up on potentially compensable events identified through the event reporting process.
  • Maintains statistical trending of losses and other risk management data for review.  Shares risk management reports with appropriate management and senior leaders.  Confers with department directors/managers on the risk reports and advises and recommends actions for process improvement. 
  • Acts as a resource for routine risk related inquiries of physicians, nurses, and administrators regarding emergent or non-emergent patient care issues and loss control.
  • Establishes methods to avoid, reduce, or minimize risks including reviews of risk management data and intradepartmental policies and procedures with department and/or unit leaders.
  • Conducts risk management educational programs to both staff and physicians at all levels.  Assists clinical and department management in designing and conducting risk management programs and education within their departments.
  • Participates on committees directed towards promoting patient and visitor safety and reducing risk.
  • Ensures maximum confidentiality as it relates to event reports and claims.
  • Drafts, proof reads and edits correspondence/reports of a risk related nature.
  • Reviews, analyzes, and processes event reports.  This includes: (1) determining the category and severity of the event (2) monitoring the follow-up on events requiring a corrective action plan (3) assuring compliance with the Pennsylvania event reporting requirements set forth under MCARE regulations.
  • Report serious/sentinel events to the appropriate parties and committees. 
  • Investigates and analyzes actual and potential risks within the Enterprise; assess liability and probability of legal action for potential notification of defense counsel and insurance carriers.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Maintains current knowledge base in risk management via journal readings, risk management society participation and seminars.
  • Performs other duties as assigned or as necessity dictates.



  • Nursing Degree or Bachelor’s Degree in a health care field. 
  • At least two (2) to four (4) years of direct hospital patient care experience or equivalent experience in healthcare risk management.
  • Experience performing medical record reviews.


  • Experience with the Epic electronic health record is desirable.
  • Certification in Healthcare Risk Management (CPHRM).
  • Strong written and oral communication skills, strong presentation skills, attention to detail, strong organizational skills, expertise in statistical/data analysis, a team player, the ability to influence change without direct authority, strong negotiation skills.  Possess a confident but not overbearing demeanor. 
  • A high level of interpersonal and professional skills and communication ability are needed to effectively interact with and influence others and often in sensitive situations.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.


Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LGH Full Time Posted on 04/25/2022