Home / RN Cognitive Impairment and Dementia Care Coordinator (Full-Time/Day Shift)

RN Cognitive Impairment and Dementia Care Coordinator (Full-Time/Day Shift)


The Cognitive Impairment and Dementia Care Coordinator (CIDCC) is responsible for the coordination of a phased-in and ongoing comprehensive education plan for clinical and non-clinical employees. The cognitive impairment and dementia (CID) education includes in-depth knowledge and physiology about CID; provides care strategies and interventions when working with patients diagnosed with CID for both clinical and non-clinical employees. The CIDCC will provide ongoing education to the community specific to strategies when caring for patients diagnosed with CID. And to maximize patient safety, the CIDCC will establish and oversee a Cognitive Coach training/certification program that equips healthcare professionals with skills required to supervise/have line-of-sight of CID hospitalized patients where at-the-elbow/coaching is essential. The CIDCC will work with all entities within Lancaster General Hospital and Women and Babies Hospital.

Job Description

LOCATION: This position is located at Lancaster General Hospital in Lancaster, PA

HOURS: Full-time 1.0 FTE (40 hrs/week); Monday-Friday; 8am - 4:30pm; no weekends; not holidays

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Provide administrative leadership and direction to clinical staff when they are navigating the care of escalating behaviors of patients with CID.
  • Serve as a clinical expert and resource to the various nursing units, partnering in real-time to address issues as the patient is admitted and during their hospital stay.   
  • Acts as a coach for the teams in nursing and other departments to role model and demonstrate various skills reflective in staff CID training (i.e. hand-over-hand).
  • Maintain documentation on consultations in the patient’s chart detailing effective techniques and tools for staff utilization. 
  • Educating on the importance of documentation of patient’s background, interests and family history and promote early identification of admitted patients with CID.
  • Help staff customize plans of care/strategies for patients with CID.  Develop processes for improved transition of care for CID patients. Interact with staff, patient and family from ED to discharge in promoting best methods of care.
  • Promote a nurse-driven Epic referral for patients with CID.
  • Lead meetings and communicate with Dementia Task Force monthly.
  • Insure committee is updated on program progress and incorporated in decision making. Improve reports that provide leaders with oversight of staff education/compliance via Knowledge Link.
  • Monitor monthly reports to improve CID quality and safety indicating trends and progress i.e. number of patients with dementia, falls, violent behavior, elopement. Work to improve tracking and potential cohorting of patients with CID via a new Business Intelligence reporting template.
  • Build a case for change that is based on strategic priorities and calculated return on investment.
  • Develop professional relationships which foster teamwork with nursing management as well as multidisciplinary involvement including chaplaincy, environmental services, security, therapy, food services, guest services, case management, volunteers and medical residents. Encourage interaction between departments and incorporate team champions as representatives to align with patient quality committees.
  • Act as a family and patient advocate obtaining feedback and providing skills and techniques to work together with family and staff for best patient outcomes.
  • Work to improve CID patient/family satisfaction survey results.
  • Oversee education program and delivery of services in a timely manner and insure advertisement to reach appropriate staff.
  • Orchestrate and coordinate the coach and staff level education. 
  • Insure consistent monitoring and feedback from coaches and trainers in practicing PAC methods.
  • Establish and oversee a formal Cognitive Coach training/certification program that equips healthcare professionals with the knowledge and skills needed when providing coaching/at-the-elbow redirection for hospitalized patients with CID to maximize safety.
  • Provide ongoing education to the community related to CID care strategies (de-escalation strategies; hand-over-hand; etc.).
  • Be knowledgeable of medications and their contraindications detrimental to the CID patient in partnership with nursing and the pharmacy.
  • Oversee Foundation expenditures and monitor budget
  • Ensure communication and collaboration with the Companion Visitor volunteer program
  • Establish and nurture community outreach for dementia care via presentations.
  • Create and maintain patient/family educational materials.
  • Maintains on-going data management in order to impact continuous improvement.


  • Current RN license issued by the PA State Board of Nursing
  • Bachelor’s Degree in Nursing field
  • 5 years clinical experience working directly with people with dementia and/or cognitive impairment
  • 2 years leadership experience
  • Possesses strong interpersonal and communication skills
  • Has coordination and collaboration skills


  • Has current certification in care for patients with dementia and/or cognitive impairment

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.



Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LGH Full Time Posted on 08/10/2022