Lancaster General Hospital
4595 Trauma Service
Trauma Clinic Administration
POSITION SUMMARY: The Procedure Scheduler schedules patients for surgery or specialty procedures, maintains an understanding of the procedures being performed, and schedules each procedure in accordance with the operating physician’s schedule.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- Schedules patient procedures in accordance with the operating physician’s, surgical assistants, and/or other specialists’ schedules.
- Obtains necessary pre-authorizations for all procedures.
- Assists in the preparation of procedure orders.
- Ensures that all patient consents are available in the chart prior to the day of the procedure.
- Reviews pre procedure checklist to verify all required tests are completed prior to the procedure.
- Maintains knowledge of the various procedures performed and associated medical coding in order to accurately schedule procedure with associated equipment and supply needs.
- Coordinates all procedure-related appointments for the patient i.e. pre-op teaching classes, post-op appointments, pre-op testing, and any additional follow up.
- Assists in providing patients with pre-procedure instructions (i.e. time to arrive, food and drink intake instructions, etc).
- Communicates any changes or cancellations in scheduled procedure times to patients and affected providers/facilities. Responsible for rescheduling procedures as necessary.
- Assists with the coordination of physicians’ procedure, the office, and meeting schedules as needed.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
- Other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
- High School diploma or equivalent required.
- 3 or more years’ experience working in the medical field/medical office setting.
- Strong computer skills (including Excel and Wo rd).
- Strong communication skills.
- Proven ability to multi-task and prioritize.
- 3 or more prior years’ experience working in a surgical office or as a surgical scheduler.
- Prior pre-authorization experience.
- Bi-lingual (Spanish).
- Insurance pre-certification experience.
- Knowledge of CPT codes and ICD codes and their use.
Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
- The position requires the ability to attend to a specific stimulus without being distracted by extraneous environmental stimuli. The individual must be able to attend to environmental detail with the ability to separate essential from non-essential or irrelevant stimuli. The attention skills required are generally considered to be automatic - - passive, but focused with an intact capacity for select perception.
New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material:
- A large portion of this position required reliance on verbal memory and new learning. Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job. The individual must be able to attend to and process multiple bits of information simultaneously. The individual must be able to organize and categorize this information effectively so that later recall is feasible.
Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:
- The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
EQUIPMENT USAGE REQUIREMENTS
Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies
Software: Microsoft Office Products, Clinical Information System
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
- Sit: Frequently
- Stand: Frequently
- Walk: Frequently
- Bend: Occasionally
- Push: Occasionally
- Pull: Occasionally
- Kneel/Squat: Rarely
- Reach: Occasionally
Lifting: Degree of physical exertion is:
Moderate, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Sensory Abilities specifically required:
WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.
Posted on 01/31/2020