Home / Practice Manager - Urgent Care (Rohrerstown Road & Duke Street locations)

Practice Manager - Urgent Care (Rohrerstown Road & Duke Street locations)


Lancaster General Medical Grp

Cost Center

61320 Urgent Care Rohrerstown

Supervisory Organization

Operations- Urgent Care & Pediatrics




This position is located in Lancaster, PA

This position will both the Rohrerstown Road and Duke Street Urgent Care locations

HOURS: Full Time

POSITION SUMMARY: Responsible for the overall coordination of practice functions, including personnel management and business operations, working closely with physicians, administration and system representatives.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Maintain a comprehensive understanding of practice operations including: scheduling; registration; authorization/referral and billing/coding functions.
  • Ensure smooth daily operation of the practice; appropriately troubleshoot problems and proactively identify issues and develop recommendations for resolving issues.
  • Ensure adequate staffing and inventory of supplies; complete expenditure requisitions for office purchases.
  • In conjunction with the providers and administrators, develop departmental goals and objectives.
  • Establish and implement policies and procedures for improvement in office operations that align with practice standards.
  • Involve appropriate parties in practice analysis and decision-making; proactively identify potential effects or impact of decisions and develop contingency plans as needed.
  • Independently identify needs for structural and other significant changes within the practice; compile data to support needs and develop recommendations for review with providers and administrators; upon approval, prepare implementation plans and coordinate/facilitate all implementation activities; monitor changes and make adjustments as necessary; evaluate and report impact of changes.
  • Coordinate and actively participate in marketing of the practice, physician recruitment and new program development/expansion; develop business plan and financial pro-formas to support program expansion; coordinate all related activities as directed by responsible leadership.
  • Coordinate new physician practice development including licensing, credentialing, logistical and administrative requirements and orientation.
  • Support and implement Medical Group and system initiatives.
  • Interview, select and orient practice staff.
  • Develop and ensure compliance with competencies and standards of performance.
  • Ensure optimal staffing to perform practice operations.
  • With guidance from providers and administrators, develop standards of performance, monitor performance and address performance issues, according to Physician Services/LGMG/LG Health policies and procedures.
  • Encourage and support staff development.
  • Clearly communicate with all staff seek input and feedback from staff on practice needs and operational changes within the practice; include staff in decision-making, where appropriate.
  • Model every time behaviors and set expectations for practice staff.
  • Conduct annual performance evaluations and create action plans based on annual employee opinion survey.
  • Interview and select staff who will most likely succeed.
  • With assistance from administration, develop annual operating budget for practice.
  • Understand and implement revenue cycle process and workflows at the practice level.
  • Analyze monthly income and expense reports, quarterly Physician Compensation Model; identify major trends and explain variability; prepare budget variance reports and develop action plans, as appropriate.
  • Manage office expenses and review monthly accounting reports for accuracy; identify potential savings for the practice.
  • Review practice operations, activity and financial reports with physicians.
  • Facilitate provision of high quality clinical care
  • Assure compliance with regulatory agencies
  • Participate in quality improvement initiatives to improve clinical outcomes.
  • Monitor patient satisfaction and develop action plans as appropriate.
  • Responsible for the retention of successful employees
  • Other duties as assigned.
  • Perform responsibilities of and/or provide coverage for assigned staff.
  • Develop and maintain procedure manuals.
  • Perform other duties as assigned.



  • High school diploma or general equivalency (GED)
  • Requires knowledge of health care/ambulatory care management as normally acquired through completion of a Bachelors Degree in Business or Health Administration or a related field


  • A Bachelor’s degree in business or a related field
  • Two (2) years of supervisory experience.
  • One (1) year of previous practice management experience.

URGI-LANC Full Time Posted on 03/16/2020