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Practice Manager - Abbeyville Family Medicine

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained five year Magnet ® recognition status for the fifth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.


Job Description

HOURS: Full Time; 40 hours a week, Monday-Friday. Practice Manager needs to be available after hours for practice concerns.

POSITION SUMMARY: Responsible for the overall coordination of practice functions, including personnel management and business operations, working closely with physicians, administration and system representatives.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Maintain a comprehensive understanding of practice operations including: scheduling; registration; authorization/referral and billing/coding functions.
  • Ensure smooth daily operation of the practice; appropriately troubleshoot problems and proactively identify issues and develop recommendations for resolving issues.
  • Ensure adequate staffing and inventory of supplies; complete expenditure requisitions for office purchases.
  • In conjunction with the providers and administrators, develop departmental goals and objectives.
  • Establish and implement policies and procedures for improvement in office operations that align with practice standards.
  • Involve appropriate parties in practice analysis and decision-making; proactively identify potential effects or impact of decisions and develop contingency plans as needed.
  • Independently identify needs for structural and other significant changes within the practice; compile data to support needs and develop recommendations for review with providers and administrators; upon approval, prepare implementation plans and coordinate/facilitate all implementation activities; monitor changes and make adjustments as necessary; evaluate and report impact of changes.
  • Coordinate and actively participate in marketing of the practice, physician recruitment and new program development/expansion; develop business plan and financial pro-formas to support program expansion; coordinate all related activities as directed by responsible leadership.
  • Coordinate new physician practice development including licensing, credentialing, logistical and administrative requirements and orientation.
  • Support and implement Medical Group and system initiatives.
  • Interview, select and orient practice staff.
  • Develop and ensure compliance with competencies and standards of performance.
  • Ensure optimal staffing to perform practice operations.
  • With guidance from providers and administrators, develop standards of performance, monitor performance and address performance issues, according to Physician Services/LGMG/LG Health policies and procedures.
  • Encourage and support staff development.
  • Clearly communicate with all staff seek input and feedback from staff on practice needs and operational changes within the practice; include staff in decision-making, where appropriate.
  • Model every time behaviors and set expectations for practice staff.
  • Conduct annual performance evaluations and create action plans based on annual employee opinion survey.
  • Interview and select staff who will most likely succeed.
  • With assistance from administration, develop annual operating budget for practice.
  • Understand and implement revenue cycle process and workflows at the practice level.
  • Analyze monthly income and expense reports, quarterly Physician Compensation Model; identify major trends and explain variability; prepare budget variance reports and develop action plans, as appropriate.
  • Manage office expenses and review monthly accounting reports for accuracy; identify potential savings for the practice.
  • Review practice operations, activity and financial reports with physicians.
  • Facilitate provision of high quality clinical care
  • Assure compliance with regulatory agencies
  • Participate in quality improvement initiatives to improve clinical outcomes.
  • Monitor patient satisfaction and develop action plans as appropriate.
  • Responsible for the retention of successful employees


  • Bachelor's degree in related field. Anyone hired prior to 7/1/2021 are grandfathered and must have a minimum of a high school diploma.
  • Two (2) years of prior customer service experience.


  • Four (4) years of supervisory experience preferably in practice management.
  • Prior healthcare experience.

This position is located in Lancaster, PA. #LI-MD1

Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

FAMILYPAL Full Time Posted on 08/10/2021