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Population Health Quality Advisor


Lancaster General Hospital

Cost Center

Supervisory Organization

Care Transformation



HOURS: Full-Time (1.0 FTE); Day Shift; 8:00am-5:00pm Monday-Friday. There may be meetings earlier than 8:00am and later than 5:00pm.

ATTENTION-Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE.

POSITION SUMMARY: The Population Health Coordinator (PHC) supports multidisciplinary teams through the use of their skill set and knowledge in the methods and tool of Process/Quality improvement and project management. Promotes organization transformation by advising on the planning and execution of improvement efforts throughout the organization, by applying a standard framework for managing improvement projects/programs and by acting as a consultant on improvement methods and data driven decision to reduce variation, process gaps and risks. This position is responsible to work collaboratively with Population Health Management, Service Lines, Clinical Effectiveness Committees, Care Management Teams and sub groups and all areas that fall under the auspices of Population Health initiatives.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:


  • Promote organizational transformation by advising on the planning and execution of improvement efforts throughout the organization.
  • Applies Performance Improvement methodology for managing improvement projects, care pathways, clinical plans, clinical algorithms and protocols and patient flow.
  • Exhibits an understanding of different types of organizational problems and can identify and apply appropriate tools.
  • Establish and maintain collaborative working relationships with leadership and staff at all levels
  • Assists clinicians, clinical leaders and administrators to:
    • Identify populations, metrics and outcomes
    • Utilize data analysis to drive fact-based decision making and prioritization
    • Evaluate scorecard data to assess outcomes, impacts and adherence


  • Change Management – able to work in a variety of clinical/operational settings to orchestrate effective individual and organizational effectiveness, including:
    • Assessing impacts to gather information about factors such as satisfaction, conflict, confusion, interest.
    • Strategize with the team members to determine process and interventions to create change and improve care delivery
  • Effectively engage committee, team, and workgroup members in an open dialogue to address gaps, overlap, redundant / nonstandard work and the need for controls to be established.
  • Assists in developing standard work through formal processes which includes: baseline, future and ideal state mapping, A3 assessments, implementation plans, communication and training strategies to support and sustain change.
  • Reviews analysis of impact and success of programs, focus on trends and recommends modifications to improve effectiveness


  • Assists in the identification of stakeholders and clearly defined ownership, roles, responsibilities and accountability
  • Provides structure through project/timeline management and align with BI and eHealth deliverables.

Building Organizational Capability

  • Develops and participates in in formal and just in time training on Pathway Process and tools to team members
  • Competencies in developing training tools and materials appropriate for various audiences and levels
  • Provides coaching and consultation on the use of standardized approach to improvement work

Patient Safety/Accreditation/Regulatory

  • Support regulatory and accreditation activities that apply to and impact process/change development
  • Work with teams to identify risks and gaps in processes that impact care delivery and patient safety


  • Associate's Degree required.
  • Bachelor's Degree required within 2 years of hire (Business, Mathematics, Risk, Nursing).
  • High degree of organization to work effectively with numerous departments and administrative levels.
  • Demonstrate ability to lead and facilitate change within an organization using various PI methodologies, concepts and tools.
  • Successful completion of Lean Practitioner for Leaders and Advanced Lean Management System courses or Penn PIIA Program and Project (within 12 months in position).
  • Minimum of 2 years leading performance improvement focused initiatives including project management experience.
  • Experience developing training materials, facilitation of training to individuals and groups appropriate for adult learners at all levels of ability.
  • Experience in data analysis and delivery of findings to all levels of management.


  • Master’s degree preferred.
  • Demonstrate ability to work collaboratively and assist others to achieve measurable improvements.
  • Experience in facilitation of teams to drive quality and process improvement within a healthcare setting.
  • Experience with PI methodologies (Lean, TPS; PDSA; Six Sigma).

This position is located in Lancaster, PA.

BURLE Full Time Posted on 09/04/2019