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Population Health – Quality Advisor


Lancaster General Hospital

Cost Center

Supervisory Organization

Care Transformation



This position is located in Lancaster, PA

HOURS: Full Time- Day Shift


 The Population Health – Quality Advisorsupports multidisciplinary teams through Process/Quality improvement and project management competencies. Additionally, the PHC promotes organization transformation by applying a standard framework for managing improvement projects/programs and by acting as a consultant on improvement methods to reduce variation, process gaps, and risks. The (PHC) demonstrates strong interpersonal skills and the ability to work collaboratively with many levels of management including but not limited to, Population Health Management, Service Lines, Clinical Effectiveness Committee and Care Management Teams.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:


  • Promote organizational transformation by advising on the planning and execution of improvement efforts throughout the organization.
  • Applies Performance Improvement methodology for managing improvement projects, care pathways, clinical plans, clinical algorithms and protocols and patient flow.
  • Exhibits an understanding of different types of organizational problems and can identify and apply appropriate tools.
  • Establish and maintain collaborative working relationships with leadership and staff at all levels
  • Assists clinicians, clinical leaders and administrators to:
    • Identify populations, metrics and outcomes
    • Utilize data analysis to drive fact-based decision making and prioritization
    • Evaluate scorecard data to assess outcomes, impacts and adherence


  • Change Management – able to work in a variety of clinical/operational settings to orchestrate effective individual and organizational effectiveness, including:
    • Assessing impacts to gather information about factors such as satisfaction, conflict, confusion, interest.
    • Strategize with the team members to determine process and interventions to create change and improve care delivery
  • Effectively engage committee, team, and workgroup members in an open dialogue to address gaps, overlap, redundant / nonstandard work and the need for controls to be established.
  • Assists in developing standard work through formal processes which includes: baseline, future and ideal state mapping, A3 assessments, implementation plans, communication and training strategies to support and sustain change.
  • Reviews analysis of impact and success of programs, focus on trends and recommends modifications to improve effectiveness


  • Assists in the identification of stakeholders and clearly defined ownership, roles, responsibilities and accountability
  • Provides structure through project/timeline management and align with BI and eHealth deliverables.

Building Organizational Capability

  • Develops and participates in in formal and just in time training on Pathway Process and tools to team members
  • Competencies in developing training tools and materials appropriate for various audiences and levels
  • Provides coaching and consultation on the use of standardized approach to improvement work

Patient Safety/Accreditation/Regulatory

  • Support regulatory and accreditation activities that apply to and impact process/change development
  • Work with teams to identify risks and gaps in processes that impact care delivery and patient safety

SECONDARY FUNCTIONS: The percentage of time spent performing secondary functions is 20%.  The following duties are considered secondary to the primary duties listed above:

  • Administers annual Care Pathway Review process
  • Identify potential research areas and assist multidisciplinary teams to utilize research strategies in the promotion of clinical knowledge development and research-based clinical practice (Disease Management).
  • Identify opportunities to leverage existing programs, pathways and processes across the continuum.
  • Assist in the design of new processes utilizing PI methodology and tools. 
  •  Other duties as assigned.


  • Associate's Degree.
  • Bachelor's Degree required within 2 years of hire (Business, Mathematics, Risk, Nursing)
  • High degree of organization to work effectively with numerous departments and administrative levels.
  • Demonstrate ability to lead and facilitate change within an organization using various PI methodologies, concepts and tools.
  • Successful completion of Lean Practitioner for Leaders and Advanced Lean Management System courses or Penn PIIA Program and Project (within 12 months in position)
  • Minimum of 2 years leading performance improvement focused initiatives including project management experience
  • Experience developing training materials, facilitation of training to individuals and groups appropriate for adult learners at all levels of ability.
  • Experience in data analysis and delivery of findings to all levels of management 


  • Master’s degree preferred
  • Demonstrate ability to work collaboratively and assist others to achieve measurable improvements.
  • Experience in facilitation of teams to drive quality and process improvement within a healthcare setting.
  • Experience with PI methodologies (Lean, TPS; PDSA; Six Sigma)

Full Time Posted on 12/05/2019