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Phlebotomy and Customer Service Specialist (Part Time/Day Shift)


Summary

Job Description

Hours: 0.5FTE - 20 hrs/week - possible hours vary based on buisness needs:  Monday 6a-7p, Tuesday-Thursday 6a-6p, Friday 6a- 5p, and occasional rotating Saturdays 730a-12p

Location: North Cornwall Health Center - Lebanon, PA

Sign on bonus! (External Candidates)

Job Summary:

Penn Medicine/Lancaster General Health is seeking a highly skilled Phlebotomy & Customer Service Specialist to support the Lebanon Lab and surrounding locations.

The Phlebotomist/Customer Service Specialist will provide complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services.  The Phlebotomist/CSS must be capable of coordinating and communicating effectively during increased volumes or with complex patients. This position requires clinical skills in the following functional areas:  phlebotomy, EKG, holter monitors, point-of-care testing and specimen collection. Maintains required competency skills. Internal training for this position will be provided. Previous experience is highly preferred.

PRIMARY FUNCTIONS:

  • Performs venipuncture and capillary specimen collection in an ambulatory setting.
  • Validates patient identity, specimen integrity and maintains working knowledge of specimen requirements and all clinical protocols.
  • Documents all stages of specimen collection in required computer systems including investigating and processing orders, “receiving” specimens, canceling tests, running collection lists and producing and using reconciliation reports.
  • Performs complete and accurate patient registration including but not limited to walk in, check-in, and/or scheduled appointments.
  • Demonstrates ability to successfully adapt and perform during times of high volumes and/or high patient acuity.  Demonstrates skill to service both inpatient and outpatient, if necessary.

REQUIREMENTS:

  • High school diploma or equivalent (GED).
  • Completion of educational requirements (additional formal education/training; maximum supervision for initial competency; yearly competency evaluation and training).
  • CPR certification within 6 months of hire.
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
  • Previous phlebotomy or registration experience preferred.
  • One (1) year of Epic (or equivalent Electronic Medical Record) experience preferred.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

#LI-MD1

  • This position requires PA Child Abuse and FBI Fingerprinting Clearances.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

 

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LEBANON Part Time Posted on 04/27/2022