Home / Phlebotomy Shift Supervisor (40hrs/week, 2nd and 3rd shift availability)

Phlebotomy Shift Supervisor (40hrs/week, 2nd and 3rd shift availability)


Lancaster General Hospital

Cost Center

5090 LAB-Phlebotomy

Supervisory Organization

Laboratory - Support Services





This position is responsible for ensuring high quality services and operations related to lab collections in a hospital setting.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Monitor and direct daily operations including staff schedules, workflow, supply inventory, patient care, equipment function, and intra- plus inter- departmental communications.
  • Supervise phlebotomy staff and complete performance evaluations, coordinate disciplinary corrective actions monitor competencies, and manage time and attendance records.
  • Serve as subject matter expert in resolution of operational issues, and a resource for expertise in venipuncture practice.
  • Oversee the on-boarding, orientation, and training of new staff members in regard to inpatient phlebotomy department staff and department specific training.
  • Optimize fiscal responsibility and stewardship.
  • Serve as Lab leadership within the scope of practice to the organization.
  • Demonstrate a working knowledge of Information Technology systems as they apply to the department.  Provide direction to staff and others in episodes of information system downtime.
  • Maintain responsibility for ensuring compliance to quality and accreditation standards.  Ensure effective change control in implementation of new policies, technology, or procedural changes.  Assist in the development of policies and procedures.
  • Facilitate and provide over-site in initial investigation of exception situations, equipment failure, or other adverse events.  Document any such events and escalate resolution through additional resources with appropriate judgement and urgency.
  • Work as Phlebotomy Technician when needed.
  • Provide customer service including service recovery.
  • Communicate and collaborate effectively with patients, providers, and staff.
  • Interview and contribute to the selection of staff in conjunction with the Lab Supervisor and Manager.
  • Inform the Lab Supervisor and Manager of daily activities, events, and patient concerns.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Serve on committees and task forces as requested. Work with varied intra- and inter- departmental teams to assure care continuity and process improvement.
  • Participates in the on-call responsibilities for this position as required.
  • Other duties as assigned.



  • High School/GED graduate
  • Combined three (3) years phlebotomy experience in an inpatient or outpatient setting.
  • One (1) year experience with basic keyboarding, and office setting equipment.
  • One (1) year experience using medical terminology.


  • Certification in Phlebotomy or Medical Technology.
  • Associates or Bachelors Degree in Clinical Laboratory or Life sciences.
  • Support or technical leadership experience in a clinical setting.


Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.

The position requires the ability to attend to more than one aspect of a situation simultaneously.  It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.

The position requires that an individual be able to learn new tasks quickly and effectively.  Job requirements change frequently.  The ability to understand and carry out detailed, involved instructions is mandatory.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.

The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions.  Some independent thought, planning or origination of options and solutions is necessary.  The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

APTITUDES:  The following are essential requirements of the position in relation to job-worker situations.  These items describe how a worker must adapt, adjust, conform or act.

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication:  Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.


Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products 


Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

  • Sit: Occasionally
  • Stand: Continuously
  • Walk: Continuously
  • Bend: Continuously
  • Push:  Continuously
  • Pull:  Occasionally
  • Kneel/Squat: Occasionally
  • Reach:  Frequently
  • Twist:  Frequently
  • Balance:  Occasionally
  • Climb:  Occasionally

Lifting: Degree of physical exertion is: Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

  • Vision
  • Hearing
  • Touch/Feeling



Position involves exposure to the following harmful elements:

  • Bio hazardous Waste
  • Blood borne Pathogens
  • Chemicals

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

LGH Full Time Posted on 11/12/2019