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Performance Improvement Coach (Full Time/Day shift)


Job Description

POSITION SUMMARY: The Performance Improvement Coach (PI Coach) works collaboratively with all organizational leaders and rolemodels

the behaviors that support a culture of continuous improvement that is systematic, measureable, and utilizes ideas of front-line staff

to drive improvements. The PI coach provides formal and informal education/training on continuous improvement and Lean Management

System methodology/tools and serves as a facilitator for change within operational and/or clinical improvement teams. The PI Coach is

responsible for working collaboratively with physicians, administrative leaders, and supervisors to develop self-sufficiency in leading

continuous improvement efforts within their department. Coaching of leaders and staff is focused on measurably improving organizational

goal achievement in the areas of patient experience, quality and patient safety, access, employee engagement, and reduction of waste.

LOCATION: Lancaster, PA

HOURS: Full Time (1.0 FTE; 40hrs/wk) Monday-Friday. No holidays or weekends.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following


  • Establish and maintain effective working relationships with leaders and staff at all levels within the organization to support daily continuous improvement and the development and compliance with standard work processes.
  • Provide/facilitate education and training on Lean Management System (LMS) and continuous improvement methodology and provide coaching for departments to meet their goals and objectives.
  • Support/facilitate initiatives to redesign care processes that cross departmental boundaries working closely with an organizational leader who is the executive sponsor.
  • Consult with organizational leaders to identify potential projects involving cross-departmental processes and develop project proposals. Develop approved projects and project timelines in accordance with the charters and project plans and ensure that key metrics are defined, developed, tracked and re-evaluated to promote accountability and sustainability of results.
  • Establish system-wide processes/tools to monitor the continued advancement of a Lean Management System (LMS) and identify areas where there is a lack of LMS and provide additional coaching support and organizational visibility related to the current gaps and opportunities for improvement.
  • Deliver clear and concise communications (verbal and written) to support the continued development and advancement of a Lean Management System.
  • Maintain knowledge of applicable regulatory and organizational policies that need to be incorporated into project assessment, planning, updates and reports in an effort to maintain compliance with established policies/regulations. Identify policies that need to be modified based on improvements in standard work processes.
  • Participate as an advisor in various committees or work groups related to continuous improvement initiatives.
  • Collaborate with program/serviceline leaders that oversee programmatic improvement initiatives to ensure use of a consistent methodology, tools, and use of coaching techniques.
  • Assist departments with changes to their current processes, documentation of standard work for key processes, and use of daily accountability tools.
  • Maintain proficiency in training of adult learners and remain current with health care trends and use of Toyota Production System and Lean Management tools.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Conduct an annual assessment of the current status and deployment of a Lean Management System and assist in the development of departmental goals and strategies to advance the culture of continuous improvements.
  • Identify potential research areas and assist operations personnel to utilize research strategies in the promotion of clinical knowledge development and research-based clinical practice.
  • Serve as a resource to University of Pennsylvania Health System performance improvement initiatives.
  • Assist in the design of new processes/facilities utilizing a design for six sigma methodology and tools.



  • A Bachelor’s degree in related field.
  • American Society for Quality (ASQ) Six Sigma Green Belt (CSSGB) within six (6) months of hire. 
  • Experience with statistical process control (SPC) and data analysis using Microsoft Excel
  • Experience with leading and coaching A3s to improve key performance indicators
  • Minimum of 2 years leading and/or participating in performance improvement initiatives including project management experience
  • Knowledge and experience in quality improvement models, particularly Lean, Six Sigma, Toyota Production System (TPS), or IHI Model for Improvement – either within the healthcare or manufacturing environment.
  • Experience providing training, instructional programs, or individual/group facilitation appropriate for adult learners and the ability to relate to leaders and staff of various ages, skills, and educational background.
  • Thorough knowledge and experience with adult education principles, curriculum development, program evaluation techniques, tool development and logistics preferred.


  • Master’s degree.
  • American Society for Quality (ASQ) Six Sigma Black Belt (CSSBB).
  • Toyota Production System (TPS) experience.
  • Experience within an organization utilizing Lean as a management system for driving continuous daily improvements.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.


Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LGH Full Time Posted on 09/06/2022