Home / Patient Safety Officer

Patient Safety Officer

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job. We ask that you Live Your Legacy by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have achieved four-years of Magnet ® status with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.


Lancaster General Hospital

Cost Center

9065 Patient Safety

Supervisory Organization

Physician Leadership & Quality




POSITION SUMMARY: The Patient Safety Officer (PSO) works collaboratively with the Director of Patient Safety to provide medical leadership to the system’s efforts to improve quality and patient safety.  The PSO develops improvement initiatives to create a culture of safety and support the development of quality standards, performance improvement methods, outcome measurement, and a system of accountability to drive best practice.  The PSO is responsible for working collaboratively with physicians, administration, and staff for the purpose of measurably improving patient safety and reducing patient harm/errors. This requires the systematic implementation of effective, reliable care practices and developing an appropriate organizational patient safety culture.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Support a culture of continuous improvement that is systematic, outcome-based, and aligned with the strategic priorities of Lancaster General Health.
  • Identify, prioritize, and assist in the development of systematic approaches to improve patient care in collaboration with key physician and administrative leaders within the organization.
  • Identify opportunities for improvement in data collection, business intelligence, and event and outcome reporting.  Assist in the ongoing review of performance indicators to improve the validity and reliability of the quality metrics and reports.
  • Support/lead initiatives to redesign care processes that focus on reducing harm, facilitate transparency-and encouragement of error reporting throughout the organization.
  • Work collaboratively with physician leadership and staff to infuse a culture of accountability, high reliability, steadfast quality focus, teamwork, coordination, continual improvement, and care innovation.
  • Build an effective and credible relationship as an internal quality, safety, and performance improvement expert with physicians, department leaders, and staff.
  • Provide medical oversight to assure compliance with patient safety standards and that medical care services are rendered in accordance the requirements of the federal/state government and all regulating/certifying agencies.
  • Provide medical leadership in the optimization of the electronic health record with particular focus on strategies to improve the quality/safety of patient care.  
  • Chair the LG Health Patient Safety Committee and also serve as a leader/advisor for patient quality/safety issues on other LG Health committees as appropriate.
  • Develop patient safety standards to be achieved, including the development, implementation and monitoring of systems to evaluate the safety and quality of patient care provided.  Implement corrective action plans to address issues and improve the compliance with patient safety standards.
  • Analyze and identify trends from complications and patient safety serious events, participate in root cause analysis of serious events, and ensure the implementation of corrective action plans.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Provide oversight in the development, implementation, and evaluation of clinical practice guidelines including the use of evidence based care.
  • Support educational programs in patient safety and high-reliability principles.
  • Conduct annual assessment of patient risks and develop annual organizational patient safety goals and priorities.
  • Ensure the development of surveillance systems to identify and mitigate potential patient harm.
  • Collaborate with organizational process improvement teams that support LG Health patient safety and quality goals.
  • Promote the organizational response to regulatory standards for patient safety and quality.
  • Monitor the literature for new or revised best practices related to patient safety and quality.
  • Other duties as assigned.



  • MD or DO.
  • Medical Staff credentialing requirements must be met.
  • Medical leadership within an acute care environment with knowledge in the areas of patient safety, quality, and performance improvement strategies.
  • A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.


  • Medical leadership of a quality or patient safety committee at the department or hospital level including knowledge in the area of information and decision support systems and their applicability to clinical effectiveness/outcomes management.
  • Participation on regional, state or national quality committee(s).


Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:           

  • The position requires the ability to attend to more than one aspect of a situation simultaneously.  It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material:

  • A large portion of this position required reliance on verbal memory and new learning.  Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job.  The individual must be able to attend to and process multiple bits of information simultaneously.  The individual must be able to organize and categorize this information effectively so that later recall is feasible.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

  • The position required much autonomy of thought and problem solving.  The individual must be able to apply principles of logical or scientific thinking to define problems.  The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem.  The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis.  The individual must be able to collect data, establish facts, and draw valid conclusions.  The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition.  They must be able to deal with a variety of concrete and abstract variables.

APTITUDES:  The following are essential requirements of the position in relation to job-worker situations.  These items describe how a worker must adapt, adjust, conform or act:

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication:  Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.


Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products


Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

  • Sit: Frequently
  • Stand: Frequently
  • Walk: Frequently
  • Bend: Rarely
  • Push: Rarely
  • Pull: Rarely
  • Kneel/Squat: Rarely
  • Reach: Occasionally
  • Twist: Rarely
  • Balance: Rarely
  • Climb: Occasionally

Lifting: Degree of physical exertion is:

Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

  • Vision
  • Hearing


WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.


Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.


Lancaster General Health invests in the Employee Total Rewards by providing our employees with a competitive comprehensive packaging inclusive of:

Generous paid time off, Health, Dental, Vision, Wellness and Prescription, Retirement with an employer match and basic contribution, Tuition discounts and a tuition free affiliation with Pennsylvania Health Sciences. We also provide subsidized childcare, life insurance and career advancement opportunities for long term career growth.

Penn Medicine Lancaster General Health is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: Penn Medicine Lancaster General Health is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Penn Medicine Lancaster General Health via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of Penn Medicine Lancaster General Health, and no fee will be paid in the event the candidate is hired by Penn Medicine Lancaster General Health as a result of the referral or through other means.

LGH Full Time Posted on 08/24/2020