Home / Patient Navigator- Care Management (Full-Time/Day Shift)

Patient Navigator- Care Management (Full-Time/Day Shift)


The Patient Navigator (PN) will be an integral member of the Care Management multi-disciplinary outreach team.  Together with Care Managers, Social Workers and providers, the PN will assist in care plan development and implementation, provide advocacy to patients, help develop care management strategy for enrolled patients and help create linkages for the various health and social needs of patients.  The Patient Navigator will be the direct contact for patients enrolled in the program and will help provide the coaching necessary for identified patients to achieve success in implementing and achieving their healthcare goals.  The PN will be responsible for leading the multi-disciplinary team meetings/huddles and implementing suggested approaches to providing better care.  The PN will meet the patients in all settings including home, inpatient, outpatient and specialty office settings, as appropriate.

Job Description

LOCATION: Primary location is Columbia Outpatient Center

HOURS: Full-time 1.0 FTE (80 hrs/2 weeks); primary working hours 8:00 am - 4:30 pm; no weekends; no on-call; rare holiday if LGHP practices are open. Opportunity for occasional remote work.

*Travel is expected and active drivers license and reliable vehicle is a must. *This is a grant-funded position

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Works under the direction of the care team; determines plans for care management; coordinates care plans and completes tasks as necessary to complete social/behavioral care plan goals.  Tasks may include, but are not limited to:

               -   Coordination of public assistance/entitlements

               -  Coordination of behavioral health services

               -   Accompanying patients to appointments as needed

               -   Arranging referrals to any additional services (e.g. supportive housing programs, legal aid, etc.)

               -   Assists patients in learning medication adherence systems, as well as conducting medication reconciliations as appropriate

  • Acts as a liaison between the Emergency Department, specialists, community resources and managed care/insurance plans on behalf of enrolled patients to ensure patient-centered coordination of care.
  • Engages in the coaching of patients and caregivers on health literacy as determined necessary in achieving identified goals.
  • Forges and nurtures partnerships with local service organizations and community resources to broaden support services for patients.
  • Enters and maintains electronic records, compiles reports and completes other program documentation and administrative responsibilities in a timely manner (e.g. progress notes, incident reports, client track, letters, etc.).
  • Participates in interdisciplinary case conferences/team meetings/huddles.
  • Plays a consistent and active role in identifying project inefficiencies and finding collaborative solutions to the problems.
  • Other duties as assigned.


  • High School Diploma or General Equivalency Degree (GED) with at least one year of  experience in the social services and/or medical field  or as a former high-risk patient who successfully transformed their health, in conjunction with healthcare providers, utilizing education and controlled preventative measures.
  • Strong understanding of medical terminology, case management and/or outreach services.
  • Exceptional organizational and interpersonal skills, with attention to detail required; strong oral/written communication skills is a must
  • Ability to work collaboratively in a team, manage multiple priorities, utilize effective time management skills, and exercise sound administrative and clinical judgment.
  • Demonstrated ability to work well with people of various ages, backgrounds, ethnicities, and life experiences.
  • Valid Pennsylvania Driver’s License; must own and have daily use of an insured automobile. 
  • Ability to travel to multiple office locations and into patient homes.


  • Licensed Practical Nurse (LPN), Paramedic/Emergency Medical Technician, or other licensed health care practitioner,
  • Bilingual (changed from proficiency in the Spanish language. )
  • Prior acute hospital experience or ambulatory practice experience
  • Demonstrated comprehensive knowledge of social and community resources.
  • Prior experience with patient home visits

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.



Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LGH Full Time Posted on 11/22/2022