Nurse Supervisor- RN Urgent Care - Duke Street & Rohrestown (40 hours/week)
At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.
We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained five year Magnet ® recognition status for the fifth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.
PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.
Join us and be part of a team that empowers you to do more than your job and encourages you to:
Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.
Position would support the Rohrerstown and Duke Street Urgent Care locations.
*Travel would be required between the 2 locations.
HOURS: Fulltime, Flexible hours ranging between 8:00am - 12:00am, mainly 8 hour shifts. Some weekend hours may be required.
SUMMARY: Penn Medicine Lancaster General Health is currently seeking a Nurse Supervisor RN for Urgent Care. The Nurse Supervisor RN plans, organizes and supervises all clinical staff functions on a daily basis to ensure quality patient care is provided in a physician office or urgent care setting. Performs all nursing duties as needed.
- Supervises and coordinates the daily functions of all clinical staff, providing guidance and assistance as necessary.
- Completes and maintains schedule for clinical staff ensuring adequate coverage is available at all times while effectively managing overtime. Ensures timely and accurate approval of all clinical staff time cards as assigned.
- Provides orientation, education and training for new employees. Provides and implements on-going continuing education and training for existing staff as needed and is responsible for ensuring all staff complete annual competencies within the designated timeframe. Plays an active role in the growth and development of staff.
- In collaboration with manager interviews and selects candidates for vacant positions.
- Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of patient and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including providers, office staff, patients and fellow employees in a professional manner while keeping customer service a top priority.
- In collaboration with management, oversees all care coordination activities performed by the clinical staff in the team based care model. Assist in implementing, monitoring and actively participating in performance improvement initiatives to improve overall patient experience and quality of care.
- In collaboration with Practice Manager or Nurse Manager, completes annual performance evaluations for assigned staff. Coordinates coaching and/or disciplinary action in accordance with LG Health and practice policies.
- Conducts routine clinical staff meetings. Communicates with staff on a regular basis to keep them informed of any new information, processes or procedures. Meets one on one with staff at a minimum of once a quarter.
- Attends and actively participates in a variety of meetings including but not limited to practice staff meetings and Nurse Supervisor meetings.
- Provides clinical advice by phone/electronic correspondence based on clinical judgments and/or triage protocols in accordance with regulatory requirements and standards of practice. Consults with provider as necessary.
- Provides patient specific education including but not limited to preventive care, chronic disease management, acute diagnosis, medications and other areas pertinent to patient outcomes.
- Prepares patient for visit by using appropriate rooming standards tool.
- Administers injections and medications as prescribed by the provider and in accordance with department protocol, regulatory requirements and standards of practice.
- Prepares and assists providers with various procedures, minor surgeries and other exams as designated by the provider.
- Performs Point of Care Testing, patient monitoring and patient assessment at the request of the provider, including but not limited to telemetry monitoring, EKGs, IV therapy, medication delivery, breathing treatments, vision testing, hearing, flu, urine and strep tests.
- Collects blood or other laboratory specimens and prepares them for further testing.
- Authorizes prescription refills as instructed by the provider
- Assists with test tracking and monitoring overdue results.
- Removes sutures and changes dressings on wounds as necessary.
- Assures exam rooms are adequately supplied and cleaned after each patient visit. Maintains and cleans medical instruments and equipment after each procedure.
- Assists with reviewing and revising patient care plans in collaboration with provider and patient and assesses patient progress. Follows up with patient between visits as necessary.
- Assists with proactive outreach for patients requiring preventive and chronic disease services.
- Performs care coordination activities among specialists and transitions of care to obtain all necessary patient information.
- Assists in coordination of referrals, education and community resources.
- Participates in daily huddles with the provider.
- Handles all patient information in a confidential manner according to Lancaster General Health privacy and confidentiality policies and procedures.
- Current licensure as a Registered Nurse (RN) issued by the PA State Board of Nursing required.
- High School Diploma or equivalent.
- Three (3) to five (5) years of nursing experience is required.
- Urgent Care positions require BLS and ACLS certification. PALs is preferred.
- Prior supervisory experience in a physician office or urgent care setting is preferred.
Benefits of Joining Penn Medicine Lancaster General Health:
PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.
Posted on 09/02/2021