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Medical Director Urgent Care & OnDemand


1/4 weekends and holidays
0.5 clinical and 0.5 administrative fte

Job Description

POSITION SUMMARY: As part of the Lancaster General Health Physicians executive management team, responsible for leading the clinical operations of their practices in collaboration with the Executive Medical Director Innovation and Innovative Health Care Delivery, Vice President of Specialty Care, Director of Operations, Regional Medical Directors and APP Managers, Urgent Care and OnDemand Program Managers and practice supervisors.  Influence high quality, consumer driven care, employee engagement, and provider well-being by advocating for the patients and practice. Fulfills duties of servant leader and ambassador for LG Health.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Management Responsibilities

  • Develop partnerships with practice providers and LGHP governance to ensure effective and productive relationships. Work collaboratively with the Director of Operations, Regional Medical Directors and APP Managers and LGHP administration through a team approach leading the practice.
  • Report Directly to Executive Medical Director of Innovation and Innovative Health Care Delivery.
    • Meet regularly for one on ones to appraise manager of recent events
  • Function as a dyad with Director of Operations UC
    • All major management decisions having clinical and operational implications should be vetted by both parties
  • Works with Urgent Care & OnDemand management, APPs and physicians to coordinate optimal patient care processes, quality and safety.
  • Work closely with specialty and primary care services lines to remain the leaders in access, innovation and team based care
  • Evaluate patient, family, physician and staff satisfaction. 
    • Implement actions to establish improvements.
  • Facilitates effective communication between APPs, physicians, management and staff.
  • Assists HR in recruitment and selection of new providers, using input from staff, oversee recruitment, selection, and retention of personnel that are representative of the population diversity.
  • Utilize various motivational strategies to increase staff morale and also provide counseling for employees as appropriate
  • Provides appropriate orientation, education, credentialing, continuing professional development and conducts performance reviews for direct reports.
  • Monitors performance and addresses deficiencies as necessary.
  • Attend leadership and team meetings, actively participating to improve LGHP.  Represent the practices in governance councils, LGHP and LGH committees, and other ad hoc committees to support the strategic initiatives of the organization. 
    • Meetings include but not limited to Managing Clinicians Council, Town Hall functions, etc.
    • Meet by weekly with director reports and director of operations for one on ones
  • Chair monthly provider meetings to engage providers in all aspects of practice performance, quality, safety initiatives and LGHP communication.
  • Become enterprise wide content expert in urgent care and virtual medicine through journal review, cme and leadership courses focused on service lines under management
  • Interact frequently with Philadelphia based OnDemand team to assure care is being maintained at a consistent level across the enterprise.
  • Work with VP of research to focus on studies that help improve the healthcare of our community
  • Mentor junior clinicians to help them prepare for leadership roles
  • Maintain a psychological safe work environment that focuses on just culture, HRO and crew resource management
    • Huddle Weekly
    • Focus on continuous improvement including rapid PDCA cycles
  • Actively participate in the budget process, marketing efforts, strategic growth initiatives, and other organizational priorities and initiatives.
  • Develop annual goals with enterprise, system and personal metrics
    • Help director reports develop their own goals and quality incentive plans

Clinical Responsibilities

  • Collaborate with other clinicians by assisting in establishing diagnosis, formulating plan of care, evaluation of patient response, and revising plan of care.
  • Obtain comprehensive health history: perform physical examination on and document/dictate in patient record. 
  • Order common diagnostic studies, laboratory studies and pharmacologic treatment modalities
  • Discuss medical plan with patient/family.  Serve as a liaison between providers and patient/family as needed to enhance communication and understanding.
  • Provide support and clinical expertise to nursing personnel regarding complex patient care issues.
  • Lead by example by providing excellent clinical care in traditional brick and mortar facilities and virtually through OnDemand platform
  • Participate in collaborative appraisal of his/her own practice with peers including mandatory compliance, coding and safety review requirements.
  • ¼ weekend clinical coverage

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Participates in the on-call management responsibilities for this position as required. 
  • Other duties as assigned.



  • Medical Doctor (MD), Doctor of Osteopathy (DO), Physician Assistant (PA) or Nurse Practitioner (NP)
  • Board certified in specialty
  • BLS, ACLS and PALS certifications required.
  • Preferable graduate from the LG Health Leadership Academy or willingness to participate in future Leadership Academy programs.
  • A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.


  • Previous leadership experience (5 years)
  • Internal or External Leadership courses or certification
  • Advanced degree appreciated but not required


ATTENTION/CONCENTRATION – The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:              

  • The position requires strong concentration skills.  The individual must have the ability to voluntarily sustain concentration to a task over an extended period of time as a result of an effortful and usually deliberate heightened and focused state of attention.

NEW LEARNING AND MEMORY – The following level of ability is essential for the jobholder to learn and retain material:                           

  • A large portion of this position required reliance on verbal memory and new learning.  Efficiency in processing of verbal information, either in written or spoken form, is a major requirement and prerequisite of the job.  The individual must be able to attend to and process multiple bits of information simultaneously.  The individual must be able to organize and categorize this information effectively so that later recall is feasible.

PROBLEM SOLVING, REASONING AND CREATIVE THINKING – The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

  • The position required much autonomy of thought and problem solving.  The individual must be able to apply principles of logical or scientific thinking to define problems.  The individual must be able to think abstractly, which is manifested in the ability to form concepts, use categories, generalize from single instances, apply procedural rules and general principles, and be aware of subtle or intrinsic aspects of a problem.  The development of hypothesis and potential solutions to problems involves careful interpretation, analysis and diagnosis.  The individual must be able to collect data, establish facts, and draw valid conclusions.  The individual must be able to think creatively with a degree of inventiveness, experimentation and intuition.  They must be able to deal with a variety of concrete and abstract variables.

APTITUDES:  The following are essential requirements of the position in relation to job-worker situations.  These items describe how a worker must adapt, adjust, conform or act:      

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication:  Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.


Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products, EPIC


Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

  • Sit: Occasionally
  • Stand: Frequently
  • Walk: Frequently
  • Bend: Frequently
  • Push: Occasionally
  • Pull: Occasionally
  • Kneel/Squat: Occasionally
  • Reach: Frequently
  • Twist: Occasionally
  • Occasionally
  • Climb: Rarely

Lifting: Degree of physical exertion is:

  • Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

  • Vision
  • Hearing


WORKING CONDITIONS: Position involves exposure to the following harmful elements:

  • Blood borne Pathogens

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

URGI-LANC Full Time Posted on 09/14/2022