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Manager Patient Financial Services - Hospital/Professional Billing


Job Description

LOCATION: Remote opportunity; would need to be within 100 miles of Lancaster

HOURS: Monday - Friday 8a-5pm. No holidays or weekends.

POSITION SUMMARY: Manages the daily operations of one Hospital and Professional Billing within Patient Financial Services (centralized scheduling/pre-registration, third party payer contracting, insurance follow-up or cash applications).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Maintains a high level understanding of hospital and professional billing and  revenue cycle; maintains a thorough knowledge of the components for which manager is specifically responsible; maintains a thorough knowledge of staff processes at a management level; anticipates changes in revenue cycle workflow based on changes in the internal and external healthcare environment relevant to the unit and makes appropriate changes/recommendations.
  • Identifies work processes that can be improved upon, eliminated, or handled though electronic processes; makes appropriate changes or recommendations to workflows; breaks down identified problems into small components, understands underlying issues, simplifies and processes complex issues; understands the difference between critical and unimportant facts/details.
  • Integrates activities of the unit with other units as necessary to ensure effective coordination of the revenue cycle workflows.
  • Maintains staffing levels that enhance productivity and quality; assesses workload, workflow, and staff schedules for effectiveness and efficiency; develops measurement tools related to individual and team performance; monitors and discusses with staff on a regular basis.
  • Develop, maintain and implement policies and procedures as necessary.
  • Encourages and supports employee to grow and develop; maintains effective process for orienting new employees; recommends staff for promotional opportunities when appropriate; services as a resources for staff; identifies and recommends deserving staff for recognition; addresses remedial situations with action plans and measurable outcomes; encourages and facilitates setting and attaining personal goals.
  • Communicates with staff and others as appropriate regularly to develop and facilitate timely, accurate, and complete flow of information through staff meetings, email, bulletin board, meeting minutes, and follow-up procedures.
  • Communicates performance expectations and provides timely feedback on performance including periodic verbal feedback and annual performance evaluations completed on or before the due date.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Participate in hospital-wide projects as necessary.
  • Performs other job duties as assigned.



  • High School diploma or equivalent (GED) required, with significant demonstrated experience in a healthcare setting.
  • Three (3) to five (5) years experience in a healthcare financial setting or in revenue cycle.
  • Strong verbal and written communication skills.
  • Experience with basic computer applications such as Outlook, Excel and Word.


  • Bachelor’s degree in Business Administration, Healthcare Administration or related field
  • Five (5) to Ten (10) years experience in billing or revenue cycle
  • Experience with Epic

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.


Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

MILL Full Time Posted on 05/04/2022