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Manager Business Office: The Heart Group

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained five year Magnet ® recognition status for the fifth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.


Job Description

HOURS: Full Time (1.0 FTE; 40hrs/wk) 8 - 4:30 Monday - Friday, No weekends or holidays.

POSITION SUMMARY:  Responsible for the overall coordination of department/unit business functions, including personnel management and business operations, working closely with the Medical Director, Department Chair, Administrative Director, Service Line, and system representatives. 

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Business Operations

Maintains a comprehensive understanding of clinical and administrative operations including: clinical and diagnostic criteria, symptom profiles, access management, Utilization Review, scheduling, registration; financial counseling, authorization/referral and billing/coding functions, denial management. Ensures smooth daily operations of the business unit within the Service Line focusing mainly on acute services, but assisting all areas of the service line. Appropriately troubleshoots problems and proactively identifies issues and develops recommendations for resolving issues. Ensures adequate staffing of functions within scope of team. In conjunction with the physician leaders and Administrative Director, Service Line, develops departmental goals and objectives. Establishes and implements policies and procedures for improvement in access and business operations that align with LG Health and external stakeholder practice standards. Involves appropriate parties in unit analysis and decision-making. Proactively identifies potential effects or impact of decisions and develops contingency plans as needed. Independently identifies needs for structural and other significant changes within business operations and aligned initiatives. Compiles data to support needs and develops recommendations for review with physicians and Administrative Director,  Service Line. Upon approval, prepares implementation plans and coordinates/facilitates all implementation activities. Monitors changes and makes adjustments as necessary. Evaluates and reports impact of changes. Coordinates and actively participates in marketing of the service line. Supports new physician development including clinical and administrative documentation standards and administrative requirements and orientation.

Supervisory Responsibilities

Interviews, selects and orients direct reports including but not limited to functions of access, utilization review, discharge planning, billing, coding, compliance, financial counseling insurance and regulatory relationships.  Works collaboratively with similar functions not reporting to the position outside the service line to accomplish aligned outcomes. Develops and ensures compliance with competencies and standards of performance. With guidance from physician leaders or Administrative Director, Service Line, develops standards of performance, monitors performance and addresses performance issues, according to LG Health, regulatory and payer policies and procedures. Encourages and supports staff development. Clearly communicates with all staff. Seeks input and feedback from staff on service line needs and operational changes as appropriate. Serves a role model for every time behaviors and sets appropriate expectations for staff.

Financial Management

With assistance from Administrative Director, develops annual operating budget for service line relative to denial management and cash flow. Understands and implements revenue cycle process and workflows at the unit level. Analyzes monthly income and expense reports. Identifies major trends and explains variability. Prepares budget variance reports and develops action plans, as appropriate. Manages unit expenses and reviews monthly accounting reports for accuracy. Identifies potential savings for the service line. Reviews service line operations, activity and financial reports with physicians.

Clinical Quality and Outcomes

Assures compliance with regulatory agencies. Participates in quality improvement initiatives to improve clinical outcomes. Monitors patient satisfaction and develops action plans as appropriate.


  • Bachelor’s degree, or completion of Bachelor’s degree within two (2) years of hire, in Business, Healthcare Administration or a related field is required. 
  • Five (5+) years for medical practice/healthcare exp
  • Five (5+) years for billing, financial reporting, data entry, scheduling, referrals/auths, or check in/out
  • Three (3+) years for prior management experience. 
  • Master’s degree in Business Administration, Healthcare Administration or related field is preferred but not required.

This position is located in Lancaster, PA. $LI-MD1

Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

HEARTGROUP Full Time Posted on 11/23/2021