Home / Licensed Practical Nurse (LPN) - Employee Health Call Center (40 Hours/Week Day Shift)

Licensed Practical Nurse (LPN) - Employee Health Call Center (40 Hours/Week Day Shift)

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained five year Magnet ® recognition status for the fifth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.


Job Description

This position is located in Lancaster, PA.

Remote work will be available after completion of onsite training for a period of 2-4 weeks.

HOURS: Full time; Days vary (every other weekend), Day shift; Temporary position. After initial training period, transition to remote from home work.

POSITION SUMMARY: The role of this position is to provide telephonic screening working from a multi-line centralized communication center for all LG Health employees with potential COVID-19 exposures both in the workplace and the community. This position is responsible to determine appropriate quarantine period length in concordance to established algorithms and under the supervision of a Registered Nurse or medical provider.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Conduct telephone calls with employees diagnosed with COVID-19 or have had exposure to COVID-19 in the workplace or community to complete screening interviews, and determine appropriate quarantine length based on established algorithms.
  • Assist in contacting employees immediately following a potential exposure under the direction of the contact tracing nurse.  
  • Follow approved scripts and protocols, provide follow-up instructions to employees (and their managers where applicable) related to isolation/quarantine, and symptom monitoring and if appropriate, refer them for COVID testing based on symptoms.
  • Communicate with employees and leadership team in a professional and empathetic manner
  • Collect and record information from the employee interview and other digital sources of information into the MIDAS data system.
  • Protect and maintain individuals’ privacy and confidentiality
  • Adhere to departmental policies and guidance related to staffing and financial management.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Comply with the Department of Health and other mandated safety procedures or regulations
  • Other duties as assigned


  • Current licensure as a Licensed Practical Nurse, issued by a program for practical nursing accredited by the PA State Board of Nursing.
  • High School Diploma or equivalent (GED).
  • Strong knowledge of medical terminology
  • Excellent active listening, verbal communication and interpersonal skills with ability to interact professionally with employees from diverse cultural, racial, ethnic, gender, and socioeconomic backgrounds during a time of crisis.
  • Proficient in typing, data entry and word processing skills for accurate documentation of interview
  • Respond to requests from employees or managers via telephone or email
  • Keeps call center equipment operational by following established procedures, and reporting malfunctions
  • Attention to detail and accuracy in workflow


  • Experience working in healthcare telephonic call center
  • Fluency in Spanish

Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LGH Full Time Posted on 08/31/2021