Home / Lead Patient Care Host/Hostess (Full-Time 40 hrs/week)

Lead Patient Care Host/Hostess (Full-Time 40 hrs/week)


At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job. We ask that you Live Your Legacy by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have achieved four-years of Magnet ® status with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.

Company

Lancaster General Hospital

Cost Center

1020 Food Service - General

Supervisory Organization

Food Service - Supervisors

Grade

G06

Summary

POSITION SUMMARY: Leads and instructs Patient Care Host/Hostess’s engaged in serving meals. Patient care includes care to patients in the following age groups: neonatal (birth to 30 days), pediatric (30 days through 12 years), adolescent (13 through 18 years), adult (19 through 64 years), and geriatric (65 years and above).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Maintains equipment in sanitary condition.
  • Assists in maintaining and improving standards of food preparation and service.
  • Assigns tasks to Patient Care Host/Hostess’s and arranges work schedules.
  • Determines that meals are served hot and are attractive in appearance.  May assist in serving meals.
  • Supervises cleaning Patient Care Host/Hostess equipment.
  • Trains new employees.
  • Plans, assists, and leads the work of the Patient Care Host/Hostess.  Issues daily assignments, outlining the workstations and specific tasks to be performed.  Adjusts schedules to cover absenteeism.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Process diet changes.  Maintains patient records in accordance with the requirements of the Joint Commission on Accreditation.  Checks patient service.
  • Performs other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • High school diploma or equivalent (GED).
  • Six (6) months experience in a hospital dietary department or as a manager of a cafeteria or dining room of a hotel or restaurant.

COGNITIVE REQUIREMENTS

ATTENTION/CONCENTRATION – The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

  • The position requires the ability to attend to more than one aspect of a situation simultaneously.  It is highly likely that multiple task demands are going to be required of the individual at the same time.

NEW LEARNING AND MEMORY – The following level of ability is essential for the jobholder to learn and retain material:

  • The position requires that an individual be able to learn new tasks quickly and effectively.  Job requirements change frequently.  The ability to understand and carry out detailed, involved instructions in mandatory.

PROBLEM SOLVING, REASONING AND CREATIVE THINKING – The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

  • The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions.  Some independent thought, planning or origination of options and solutions is necessary.  The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

TEMPERAMENTS:  The following are essential requirements of the position in relation to job-worker situations.  These items describe how a worker must adapt, adjust, conform or act:

Influencing others: Ability to influence people in their opinions, attitudes or judgments about ideas or things; to motivate, convince or negotiate.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication:  Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Planning and control: Ability to identify task requirements and monitor progress toward accomplishment.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: blender, meat slicer, microwave, coffee urns, dish machine, steam table, auto baggers, mobile food warmers, stapler, whole punch, scissors, knives, pen/pencil

Software:  e-mail.

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

  • Sit: Occasionally
  • Stand: Frequently
  • Walk: Frequently
  • Bend: Rarely
  • Push:Frequently
  • Pull: Rarely
  • Kneel/Squat: Rarely
  • Reach: Occasionally
  • Twist: Rarely
  • Balance: Rarely
  • Climb: Rarely

Lifting: Degree of physical exertion is:

Moderate, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Sensory Abilities specifically required:

  • Vision
  • Hearing

PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Position involves exposure to the following harmful elements:

  • Extreme Noise Levels
  • High Pressure Steam/Gas
  • Moving/Rotating Machinery

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

Lancaster General Health invests in the Employee Total Rewards by providing our employees with a competitive comprehensive packaging inclusive of:

Generous paid time off, Health, Dental, Vision, Wellness and Prescription, Retirement with an employer match and basic contribution, Tuition discounts and a tuition free affiliation with Pennsylvania Health Sciences. We also provide subsidized childcare, life insurance and career advancement opportunities for long term career growth.

Penn Medicine Lancaster General Health is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: Penn Medicine Lancaster General Health is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Penn Medicine Lancaster General Health via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of Penn Medicine Lancaster General Health, and no fee will be paid in the event the candidate is hired by Penn Medicine Lancaster General Health as a result of the referral or through other means.

LGH Full Time Posted on 09/16/2020