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Lead Patient Care Host/Hostess


Leads and instructs Patient Care Host/Hostess’s engaged in serving meals. Patient care includes care to patients in the following age groups: neonatal (birth to 30 days), pediatric (30 days through 12 years), adolescent (13 through 18 years), adult (19 through 64 years), and geriatric (65 years and above).

Job Description

LOCATION: Lancaster, PA

HOURS: Full-time, 1.0 FTE, 40 hours per week, working varied hours between 4am-9pm, including four 10 hour shifts. Every other weekend and holiday rotation. No on-call.

SIGN ON BONUS: $1,000 with a 2-year commitment to the organization (external applicants and eligible internal applicants only)

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Assists the Supervisors in overseeing the daily functions of meal service.

  • Maintains and improves standards of food preparation and meal service.

  • Assists in service recovery issues and documents all outcomes

  • Assigns tasks to Patient Care Host/Hostesses and Food Service Workers.

  • Completes and/or assists in the work schedule of the Patient Care Hosts and Food Service Workers to also include arranging daily work schedules and daily line up sheets.

  • Must have an indepth knowledge of how units operate and of all jobs in the kitchen so effective changes in daily assignments can be made when there are call outs or when short staffed

  • Must be able to open and close the kitchen and take full responsibility of the kitchen to support a Supervisor when they are out on PTB and ensure uninterrupted meal service to patients. 

  • Understands all aspects of the Patient Care Host/Hostess position so as to be able to fill in on a unit to provide complete meal service to patients when short staffed.

  • Oversees and assigns cleaning to the Patient Care Host/Hostesses and Food Service Workers to assure that all sanitation and regulatory guidelines are met.

  • Responsible for training of the Patient Care Host/Hostesses and Food Service Workers to include all diet, safety, and regulatory training.

  • Audits all food carts for patient allergies, textured diets/thickened liquids, and prescribed supplements before tray delivery to the units.

  • Charges and credits to patient accounts daily tube feeds.

  • Acts as a liaison between Nursing and Food Service enabling collaboration between departments for ways to improve meal service to patients



  • High school diploma or equivalent (GED)

  • Six (6) months experience in a hospital Food Service/dietary department (preferably as a Patient Care Host/Hostess), or as a manager of a cafeteria or dining room of a hotel or restaurant.


  • ServSafe Certification


Equipment/Tools: Computer, Phone, iPhone, Copier, Printer, Fax, Office Supplies, coffee urns, steam table, dish machine, blender, lift.

Software: Microsoft Office Products and basic understanding of Epic.  Knowledge of iPhones and pagers.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LGH Full Time Posted on 09/11/2023