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Lead Account Resolution Specialist

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained five year Magnet ® recognition status for the fifth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.


Job Description

HOURS: Full Time (1.0 FTE; 40hrs/wk) 8am-4:30 pm M-F with flexible start time. No weekends or major holidays.

POSITION SUMMARY: To assist Supervisor in daily operations of the Account Resolution Units of Patient Financial Service.  Works in a structured team setting to ensure team goals and as well as individual goals are met in an appropriate manner.  Responsibilities include supporting team in maximizing cash collections and resolution of accounts, employee training, time keeping, complete reports/projects, act as first line resource for staff, review daily adjustments, and serve as backup to the Supervisor in his/her absence.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Serve as the primary resource for the AR Staff.
  • Provide training to employees.
  • Provide orientation for new employees.
  • Maintain Supervisor current of any problems or issues.
  • Cover for Supervisor as needed.
  • Maintain a thorough knowledge of staff processes with the capability of filling in when needed.
  • Assist Account Resolution Specialists in resolving issues and help them maintain their worklists so they are done timely and accurately.
  • Review adjustments/transfer daily for accuracy.
  • Provide periodic staff updates to the Supervisor.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Process and follow special accounts for resolution.
  • Serve as back-up for time and attendance recording as needed.
  • Assist with compiling and providing information to management for reports.
  • Assist with any special projects as assigned.
  • Assist Supervisor with the interview process of potential employees as needed.
  • Other duties as assigned by Supervisor.


  • High School diploma or equivalent.
  • Strong written and verbal communication skills.
  • Ability to apply strong analytical qualities.
  • Strong critical thinking, time management and organizational skills.
  • Microsoft Office experience.


  • One (1) to two (2) years of experience in hospital, billing or finances.
  • One (2) to two (2) years of experience as a lead in a team environment.
  • Associate’s Degree

This position is located in Lititz, PA. #LI-MD1

Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

MILL Full Time Posted on 11/16/2021