Home / Intake Specialist (Full Time/ Day Shift)

Intake Specialist (Full Time/ Day Shift)


Horizon Healthcare

Cost Center

3300 HHS Administration

Supervisory Organization

Intake/Patient Account Services





Assist with intake processing by fielding phone calls, contacting referrals for information, data-entering information, scheduling nursing visits and following-up with patients.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Prioritizes work according to referral requirements and deadlines. 
  • Accurately and in a timely fashion processes new patient referrals, enters data into the electronic record and communicates with HHS staff, patient start time, along with specific needs.
  • Enters new physician information, diagnosis codes into the electronic record and procures HHS nursing services or ancillary providers to start patient care.
  • Pulls and assembles standard packet documents to include referral documents, and teaching sheets (if applicable).  Ensures elements on intake checklist are completed accurately and within identified timeframes for each patient. Shares concerns with supervisor.
  • Understands the content/usage of all reports used to facilitate workflow and uses good judgment & initiative when faced with problems, issues or assignments for which clear instruction may not be available.
  • Identifies and assists in developing quality indicators and data retrieval tools.
  • Accurately tracks pending referrals by maintaining the potential new start list in accordance with established procedures.
  • Is proactive in problem-solving incomplete information to eliminate errors later in the process.
  • Consistently communicates appropriate information in a clear, concise and timely manner with   others. Shares concerns and makes suggestions for improvement.
  • Participates in Performance Improvement activities by assisting with monitoring and data retrieval as required.
  • Develops effective working relationships with referral sources, co-workers and other department staff.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Actively participates in staff meetings, recommends improvements in processes based on PI monitoring activities.
  • Demonstrates a high degree of organizational skills by keeping a neat work area & maintaining organized files and records.
  • Displays flexibility, adaptability and a positive attitude by willingly assisting and covering the assignments of other staff in their absence or unavailability.
  • Other duties as assigned.



  • High school diploma or equivalent.
  • Two (2) years’ general office experience or equivalent training. 
  • Minimum two (2) years’ data entry/computer experience. 


Medical office, medical records, or pharmacy technician experience & familiarity with medical/pharmaceutical terminology preferred.


Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

BURLE Full Time Posted on 08/30/2022