Home / Insurance/Intake Support Representative - Horizon Healthcare Services

Insurance/Intake Support Representative - Horizon Healthcare Services


Horizon Healthcare

Cost Center

3310 Horizon Health Services Operations

Supervisory Organization

Patient Account Services



This position is located in Lancaster, PA. Full-time, 40 hrs/week, Monday-Friday, 8:30am-5:00pm.

ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE.


Assists with insurance and intake processing by monitoring, printing and distributing incoming fax transmissions to appropriate staff; completing accurate demographic data entry, completing patient insurance check, find nursing and other clerical duties as assigned

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:  

  • Continually monitors incoming facsimiles, scanning and assign in computer, print and distribute to appropriate staff in timely manner. 
  • Responsible for finding nursing for pending, on hold and active patients when insurance changes or HHS is not contracted with patient’s insurance and another agency is needed.
  • Supports Insurance/Intake staff/Authorization staff or Clinical Liaisons with clerical duties, i.e. filing of charts, assisting with faxing, scanning.
  • Responsible for forms inventory including Intake patient forms, teaching forms and all Spanish forms and communicating timely to the Horizon Buyer when re-order is necessary.  Will continue to follow up to ensure forms are received. 
  • Reviews Care Conference Summaries received from outside agencies and enters patient information into computer system.
  • Responds to incoming calls of the insurance department and authorization department when assistance is needed. 
  • Assists with insurance or authorization calls or entry of data when needed. 
  • Assist with completion of referrals and financials.
  • Provides back-up assistance to Intake in creating patient packets and patient phone calls.
  • Provides back-up assistance to cover on call schedule, weeknight and weekends

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Displays flexibility, adaptability and a positive attitude by willingly assisting and covering the assignments of other staff in their absence or unavailability.
  • Other duties as assigned.



  • High school graduate or equivalent.
  • Two (2) years general office experience or equivalent training. 
  • Minimum one (1) year data entry/computer experience.


Medical office experience and familiarity with medical terminology preferred.


Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.

The position requires the ability to attend to more than one aspect of a situation simultaneously.  It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.

The position requires that an individual be able to learn new tasks quickly and effectively.  Job requirements change frequently.  The ability to understand and carry out detailed, involved instructions is mandatory.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.

The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions.  Some independent thought, planning or origination of options and solutions is necessary.  The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

APTITUDES:  The following are essential requirements of the position in relation to job-worker situations.  These items describe how a worker must adapt, adjust, conform or act.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job; to be subject to danger or risk, or to tension as a regular, consistent part of the job.

Communication:  Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.


Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies

Software: Microsoft Office Products


Rarely 0-10%       Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:

  • Sit: Continuously
  • Stand: Occasionally  
  • Walk: Occasionally
  • Bend: Occasionally    
  • Push:  Rarely      
  • Pull:  Rarely   
  • Kneel/Squat:  Rarely  
  • Reach:  Occasionally  
  • Twist:  Rarely
  • Balance:  Rarely    
  • Climb:  Rarely     

Lifting: Degree of physical exertion is: Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

  • Vision
  • Hearing
  • Touch/Feeling


WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.




Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

BURLE Full Time Posted on 08/09/2021