3310 Horizon Health Services Operations
Horizon Healthcare Services Logistics
To provide delivery services to clients of Horizon Healthcare Services (HHS), including the transport of medications and supplies to patient homes, hospitals and nursing homes.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- At beginning of each shift, telephones assigned customers to coordinate delivery of supplies and medications and ensure excellence in customer service.
- Verifies patient name on the delivery ticket and medication label prior to leaving Horizon.
- Consistently presents and demonstrates professionalism & a positive attitude when communicating with customers either in person or via telephone.
- Consistently determines which deliveries are time-sensitive and acts to ensure that delivery deadlines are met.
- Drives vehicle to deliver medications and supplies to assigned clients, ensuring delivery to proper destination, maintaining proper temperature control, completing all required documentation, instructing patients in proper storage of medications and obtaining proper signatures.
- Route traveled is not regular and will vary greatly from day to day.
- Verifies patient name on the delivery ticket and medication label prior to handing the delivery to the customer.
- Understands and obeys all traffic regulations, including wearing seatbelt at all times, and operates vehicle safely in all weather conditions. Uses cell phone only when necessary for work-related reasons and obeying cell phone regulations.
- Accurately & legibly records all required information on daily route sheet and returns completed paperwork to designated office location according to established timeframes.
- Consistently maintains the separation between “clean” and “dirty” areas of the delivery vehicle.
- Ensures that patient supply pick-ups and returned equipment or bio-hazard containers are taken to the appropriate area of the warehouse with proper patient identification attached.
- Notes all delivery/pick-up issues and reports to the pharmacy or delivery coordinator as they occur.
- Reports any observed patient safety issues to the Warehouse Manager or patient safety officer (Vice President-Operations).
- Displays flexibility, adaptability and a positive attitude by making him/herself available to cover a variety of assignments
- If applicable, maintains company vehicle in clean, neat appearance inside and out, and notifies manager of vehicle problems and routine maintenance needs. If driving personal vehicle, ensures that vehicle is functioning in safe working condition, and is clean, neat and tidy.
- Completes all mandatory annual training.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
Other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
- High school diploma or equivalent (GED).
- Valid driver’s license and ability to safety operate company and/or personal vehicles in all weather conditions. Individual must be able to meet and maintain Driver Qualification Standards.
- Two (2) years of operating a motor vehicle.
Familiarity with Lancaster County and surrounding counties’ road systems.
ATTENTION/CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material:
The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.
PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:
The requirement for autonomous problem solving or creativity of thought in the position is minimal. Problems encountered tend to involve a few concrete variables in or from standardized situations. Typically involves adhering to a chart or set procedure.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.
Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job; to be subject to danger or risk, or to tension as a regular, consistent part of the job.
Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
EQUIPMENT USAGE REQUIREMENTS:
Machinery: Company or personal vehicle (Car or Van)
Equipment: Computer, Phone, Copier, Printer, Fax, Office Supplies, mobile phone, beeper, power liftgate.
Software: Microsoft Office Products, company Information System
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
- Sit: Frequently
- Stand: Occasionally
- Walk: Frequently
- Bend: Frequently
- Push: Occasionally
- Pull: Occasionally
- Kneel/Squat: Frequently
- Reach: Frequently
- Twist: Occasionally
- Balance: Frequently
- Climb: Frequently
Lifting: Degree of physical exertion is: Moderate, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Sensory Abilities specifically required:
Position involves exposure to the following harmful elements:
- Bio hazardous Waste
- Blood borne Pathogens
- Extreme Noise Levels
- Extreme Temperatures
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.
Posted on 11/21/2019