Home / Diagnostic Services Representative -3rd shift (Full Time 32 hrs per week)

Diagnostic Services Representative -3rd shift (Full Time 32 hrs per week)


Company

Lancaster General Hospital

Cost Center

5013 LAB-Support Services

Supervisory Organization

Lab- Support Services

Grade

G06

Summary

Full Time: 32 hours per week. Third Shift 11pm-6am.  Every other weekend, every other holiday, plus on-call rotation. 6-8 weeks full-time training on 1st shift or 2nd shift is required at the start of hire.

This position is located in Lancaster, PA at LGH.

ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE.

POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, and coordination of applicable diagnostic services which includes the disciplines of both Laboratory and Diagnostic Imaging.  Capable of coordinating and communicating effectively during increased volumes or with complex patients.  

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Registration and Order Entry

  • Perform complete and accurate patient registration including but not limited to walk-in, check-in, outpatient visit, or scheduled.
  • Adapt to and perform during times of high volume or high patient acuity.
  • Enter and manage diagnostic orders of inpatients, emergency patients, and outpatients. 
  • Facilitate communication and coordination of patients, guests, or appropriate parties as needed to provide services.
  • Resolve account discrepancies.
  • Meet productivity standards.
  • Work appropriately within patient’s medical information documented in either an electronic or paper format.

Patient Liability and Point of Service Collections

  • Support and perform Point of Service Collection functions to collect patient obligations as needed.
  • Refer patients to appropriate person for questions regarding collections, insurance coverage, and financial assistance.
  • Disseminate information to patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, and other information as necessary.

Compliance/Regulatory

  • Complete documentation needed for regulatory compliance surrounding release of patient information.
  • Abide by regulatory requirements pertaining to duties of the position and overall operation of the organization.
  • Manage outbound patient reports to an appropriate recipient, and inbound patient reports to be used for clinical purposes.
  • Distribute patient reports following all rules, guidelines and regulations.

Environment

  • Process biological specimens accurately according to established procedures and regulatory requirements based on department needs.
  • Operate automated diagnostic equipment.
  • Perform maintenance and inventory of equipment and supplies according to standards.
  • Maintain appearance of both public and patient care areas.
  • Follow all appropriate safety and infection control protocols.

Patient Care/Safety

  • Ensure proper patient identification.
  • Greet and escort patients and visitors to and from waiting/exam room and prepare patient for visit with provider as indicated.
  • Facilitate patients, guests, and customers’ needs through the department ensuring that they are delivered a well-organized experience.
  • Obtain and manage outside diagnostic results and information.
  • Manage and assist during uncommon or downtime situations.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Mentorship and oversight for new employees and interns.
  • Other duties and projects as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • High school diploma or equivalent.
  • Clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
  • A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

    PREFERRED QUALIFICATIONS:

  • One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance or regulatory guidelines, release of information processes.
  • Electronic Medical Record experience.
  • Prior experience in a healthcare setting.

LGH Full Time Posted on 07/24/2020