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Diagnostic Services Representative (Part Time/ Afternoon Shift)


Summary

Monday-Friday 1500-1900hrs (3p-7p), occasional weekends.
First 2-3 months will be training on dayshift. Registration training for one week.
Dept registration training, workflows and job responsibilities. Will move to evening (3p-7p) when competent.

Job Description

POSITION SUMMARY: Provides complete and accurate patient scheduling, registration, and coordination of applicable diagnostic services which includes the disciplines of both Laboratory and Diagnostic Imaging.  Capable of coordinating and communicating effectively during increased volumes or with complex patients.  

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Registration and Order Entry

  • Perform complete and accurate patient registration including but not limited to walk-in, check-in, outpatient visit, or scheduled.
  • Adapt to and perform during times of high volume or high patient acuity.
  • Enter and manage diagnostic orders of inpatients, emergency patients, and outpatients. 
  • Facilitate communication and coordination of patients, guests, or appropriate parties as needed to provide services.
  • Resolve account discrepancies.
  • Meet productivity standards.
  • Work appropriately within patient’s medical information documented in either an electronic or paper format.

Patient Liability and Point of Service Collections

  • Support and perform Point of Service Collection functions to collect patient obligations as needed.
  • Refer patients to appropriate person for questions regarding collections, insurance coverage, and financial assistance.
  • Disseminate information to patients regarding co-pays, out of pocket expenses, pre-appointment preparation, arrival times, and other information as necessary.

Compliance/Regulatory

  • Complete documentation needed for regulatory compliance surrounding release of patient information.
  • Abide by regulatory requirements pertaining to duties of the position and overall operation of the organization.
  • Manage outbound patient reports to an appropriate recipient, and inbound patient reports to be used for clinical purposes.
  • Distribute patient reports following all rules, guidelines and regulations.

Environment

  • Process biological specimens accurately according to established procedures and regulatory requirements based on department needs.
  • Operate automated diagnostic equipment.
  • Perform maintenance and inventory of equipment and supplies according to standards.
  • Maintain appearance of both public and patient care areas.
  • Follow all appropriate safety and infection control protocols.

Patient Care/Safety

  • Ensure proper patient identification.
  • Greet and escort patients and visitors to and from waiting/exam room and prepare patient for visit with provider as indicated.
  • Facilitate patients, guests, and customers’ needs through the department ensuring that they are delivered a well-organized experience.
  • Obtain and manage outside diagnostic results and information.
  • Manage and assist during uncommon or downtime situations.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Mentorship and oversight for new employees and interns.
  • Participates in the on-call responsibilities for this position as required.
  • Other duties and projects as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • High school diploma or equivalent.
  • Clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
  • A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

    PREFERRED QUALIFICATIONS:

  • One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance or regulatory guidelines, release of information processes.
  • Electronic Medical Record experience.
  • Prior experience in a healthcare setting.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

 

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

CAMPUS Part Time Posted on 07/22/2022