Home / Customer Service Specialist - Patient Financial Services (40 hrs/week)

Customer Service Specialist - Patient Financial Services (40 hrs/week)


At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained five year Magnet ® recognition status for the fifth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.

Summary

1.0 FTE Day Shift, Monday through Friday position. No weekends and no holidays. Position is located at the Mill Buidling in Lititz, PA. Set schedule.

Job Description

This position is located in Lititz, PA. Full-time, 40 hrs/week, day shift Monday-Friday. No weekends or holidays.

ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE.

POSITION SUMMARY: To provide excellent customer service to all of our customers.  This position includes answering customer calls and questions as well as being responsible to collect on self-pay and self-pay residual accounts. 

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Makes every effort to provide an extraordinary customer service experience to all customers, both internal and external.
  • Effectively follows and enforces company collection processes.
  • Maintains the Customer Service call benchmarks.
  • Informs Team Lead and/or Supervisor of all potential problems and issues immediately.
  • Has an understanding of the revenue cycle and who to contact when issues/questions arise.
  • Performs processes, including but not limited to: financial assistance, medical assistance application qualifications, insurance billing, payment plans, and patient correspondence.
  • Maintains knowledge in all aspects of the Fair Debt Collections Practices Act and is compliant in all collection efforts.
  • Maintains PCI (Payment Card Industry) compliance when taking payment information.
  • Maintain HIPAA compliance at all times when working with PHI
  • Understands both hospital and professional sides of the revenue cycle

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Processes and follows special accounts.
  • Assists with any special projects as assigned.
  • Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • High School Diploma or equivalent.
  • Two (2) years prior Customer Service, Billing and Account Resolution experience.
  • Strong written and verbal communication skills.
  • Microsoft Office experience.
  • Strong organizational skills.
  • Ability to apply strong analytical qualities.

PREFERRED QUALIFICATIONS:

  • Associates Degree.
  • Experience using an Electronic Medical Record (EMR), preferably Epic

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely. This position is located in Lititz, PA. #LI-MD1

Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

 

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

MILL Full Time Posted on 08/20/2021