Home / Customer Service Specialist - Emergency Medicine (2:45pm-11:15pm)

Customer Service Specialist - Emergency Medicine (2:45pm-11:15pm)


At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job. We ask that you Live Your Legacy by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have achieved four-years of Magnet ® status with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.

Company

Lancaster General Hospital

Cost Center

4560 Emergency Medicine

Supervisory Organization

Admissions Office- Registration Emergency Department

Grade

G07

Summary

Facility: Lancaster General Hospital LGHLG,
Department: Emergency Medicine (4560)
- Full Time; .8 FTE, 2:45p-11:15p; EOW; EOH
- Evening shift

Salary: G07

This position is located in Lancaster, PA.

ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE.

SUMMARY:  Lancaster General Health/Penn Medicine is currently seeking a Customer Service Specialist within the Emergency Medicine department. The Customer Service Specialist provides complete and accurate patient scheduling, registration, insurance verification, ordering of tests and coordination of applicable screening, diagnostic, physician office and outpatient hospital services. The Customer Service Specialist must be capable of coordinating and communicating effectively during increased volumes or with complex patients.

PRIMARY FUNCTIONS:

  • Performs complete and accurate patient registration.
  • Supports inbound and outbound calls to or from patients, guests, or appropriate parties as needed to provide services.
  • Refers patient to appropriate person for questions regarding; collections, insurance coverages, and financial assistance.
  • Understands insurance company coverage and referral/authorization requirements of payors.  Performs electronic and manual verification of insurance coverage and understands how to read and accurately apply electronic insurance responses.
  • Screens and accurately relays messages using protocols established for emergent, urgent and non-urgent calls. 

REQUIREMENTS:

  • High School Diploma or equivalent.
  • One (1) year prior experience of Revenue Cycle in a Hospital/Medical Office Setting.
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.
  • One (1) year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release processes preferred.
  • Previous Epic or equivalent Electronic Medical Record experience preferred.

Disclaimer

Lancaster General Health invests in the Employee Total Rewards by providing our employees with a competitive comprehensive packaging inclusive of:

Generous paid time off, Health, Dental, Vision, Wellness and Prescription, Retirement with an employer match and basic contribution, Tuition discounts and a tuition free affiliation with Pennsylvania Health Sciences. We also provide subsidized childcare, life insurance and career advancement opportunities for long term career growth.

Penn Medicine Lancaster General Health is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: Penn Medicine Lancaster General Health is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Penn Medicine Lancaster General Health via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of Penn Medicine Lancaster General Health, and no fee will be paid in the event the candidate is hired by Penn Medicine Lancaster General Health as a result of the referral or through other means.

LGH Full Time Posted on 09/09/2020