Home / Customer Service Specialist (Full-Time) New Holland

Customer Service Specialist (Full-Time) New Holland


Lancaster General Medical Grp

Cost Center

61110 New Holland Family Medicine

Supervisory Organization

New Holland Family Medicine- Front Office





Facility: Lancaster General Medical Group

Department: New Holland Family Medicine

Full-time: Varied hours between Monday-Thursday 6:45am – 8pm, Friday 6:45am – 6pm, every fifth Saturday 7:30am – 12pm

Salary: G07

This position is located in New Holland, PA.


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SUMMARY:  Lancaster General Health/Penn Medicine is currently seeking a Customer Service Specialist with New Holland Family Medicine. The Customer Service Specialist performs a variety of front office clerical duties to support practice operations including but not limited to answering telephones, responding to patient inquiries, scheduling appointments, and checking patients in and out. This position will work four 8.75 hour shifts and one 5 hour shifts on the weeks without weekends.


  • Accurately schedules patients taking into consideration type of appointment, patient flow and provider availability.
  • Upon check in, greets patients, verifies demographic and insurance information and makes all necessary changes in the patient chart. Collects patient balances, if applicable.  Directs patients appropriately and keeps patients informed of wait times and other pertinent information.
  • Upon check out, collects self-pay balances due at time of service.  Accurately post charges and provides receipts, if applicable.  Schedules necessary follow-up appointments as needed.
  • Answers telephones in a timely and friendly manner.  Screens and accurately relays messages to the appropriate party.
  • Utilizes various payor websites and other resources to verify appropriate insurance guidelines are met for services rendered.


  • High School Diploma or equivalent.
  • One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One year experience with basic keyboarding, personal computer use, and other office setting equipment.
  • One year of registration experience, point of service collection, insurance validation, understanding of compliance /regulatory guidelines and order release processes preferred.
  • One year prior experience of revenue cycle in a hospital/medical office setting preferred.
  • Previous Epic or equivalent electronic medical record experience preferred.

NEWHOLLFHC Full Time Posted on 01/07/2020