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Credentialed Trainer (Part Time/ Day shift)


Job Description

POSITION SUMMARY: The Credentialed Trainer is a super user working on and with the e-Health team to provide end user training and support by: Providing ongoing and just in time end user e-Health training and departmental support so that end users have a detailed understanding of the application and serving as a liaison between the Principal Trainer & Application teams and the end users.

LOCATION: Lancaster, PA
This position requires to work on site and in operational areas. 

HOURS: Part Time (0.1 FTE; 4hrs/wk) Day Shift.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Deliver training for e-Health as it relates to current state, future state, upgrade and system changes
  • Test and validate changes/enhancements to the training environment prior to training
  • Collaborate with the Principal Trainers to develop content and materials for existing and new ongoing training efforts
  • Assist in the preparation of communication materials for end users as it relates to e-Health system changes
  • Evaluate the effectiveness of e-Health training, which includes soliciting participant feedback, and make program improvements to meet end user needs
  • Compile and evaluate training data on an ongoing basis to asses educational needs to ensure objectives are met
  • Provide operational expertise to ensure training programs are relevant and will prepare staff for new programs
  • Assist with the execution of training and support for e-Health projects

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Assist with workflow analysis during project/enhancement initiation
  • Other duties as assigned.



  • Two years clinical, ancillary, revenue cycle operations experience in related field or information technology experience.
  • High school diploma or general equivalent (GED)
  • Technical aptitude for information services technology in environment being supported.
  • Strong Communication skills, ability to work with all levels of management
  • In-depth knowledge and experience with departmental operations and workflows


  • Bachelor’s degree in Computer Science, Business Administration or Engineering; or a Science degree with an orientation toward automation and process improvement; or approved equivalent combination of education and experience.
  • 2 years of experience providing end user support and/or training in a clinical setting
  • Preceptor for new employees on unit/department
  • Super User for department workflows and/or Epic functionality on unit/department


Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.


Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

COMMERCIAL Part Time Posted on 11/08/2022