Home / Courier Support Specialist- Suburban Outpatient Pavilion (40 hours/week- Day Shift)

Courier Support Specialist- Suburban Outpatient Pavilion (40 hours/week- Day Shift)

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained five year Magnet ® recognition status for the fifth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.


Job Description

This position is located in Lancaster, PA. #LI-MD1

Position will work 40 hours/week EOW, EOH

HOURS: This CSS position is a full time, FTE 1.0 working 40 hours per week out of the Suburban Pavilion. The hours will be primarily 7:00AM to 3:30PM.

DESCRIPTION: The CSS position requires a working knowledge of all routes. This is a great job for someone who doesn't like doing the something every day and enjoys variety. We put you in a vehicle, give you a list of stops, a credit card for gas, and a window sticker for cleaning it. If you like this type of freedom and variety this is the position for you.

ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE.

POSITION SUMMARY: Drives daily from hospital to physicians' offices and various LGH facilities in Courier Services vehicles, transporting specimens to the core laboratory for analysis and could also transports laundry, storeroom supplies, bulk items and documentation.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Drives from the SOP to ambulatory facilities and physicians' offices for pickup of patient specimens to be analyzed by the core laboratory or other hospital departments. Routes are largely predetermined but may be changed. 
  • Transports various material including: laundry, mail, storeroom supplies, and various types of documentation to, from, and between LGH facilities
  • Collects and transports supplies from SOP storeroom to physicians' offices as requisitioned.
  • Monitors and reports all problems arising during transportation concerning, specimen preservation, and condition of the courier vehicles according to established basic criteria, to report issues  immediately Resource team Leader or Dispatcher.
  • Receives voice mail messages or texts to perform extra pick-ups as required, changing priorities or assigning other drivers to assist.  Helps to coordinate the courier activities through direct contact with the staff, communicating with clients and LGH members.
  • Substitutes in any openings that could possibly occur in the daily courier route schedules able to accept schedule and shift changes on short notice.
  • Trained in and working knowledge of all various courier routes.
  • Assigns all “will-calls” to the couriers, and updates and new assignments to the truck drivers. 
  • Orders client supplies in the Lawson software and fills small supply orders utilizing stock maintained in the courier area.
  • Sorts and distributes mail to the various offices and departments and picks up mail during delivery routes.  



  • High school diploma or equivalent (GED).
  • Valid PA driver’s license.
  • Two (2) years of operating a motor vehicle
  • Basic knowledge of Microsoft Office

Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

CAMPUS Full Time Posted on 09/30/2021