Home / Clinical scheduler - Penn Med Home Health (1st shift, 40 hours/week)

Clinical scheduler - Penn Med Home Health (1st shift, 40 hours/week)


Penn Medicine Home Health

Cost Center

2015 Administration/Shared Services

Supervisory Organization

Clinical Supervisory/Support - LN




At Penn Medicine Home Health Lancaster General Health, your passion can touch and improve the lives of people in your community every day. We value our employees as our most important asset and we have been servicing adults and seniors with home health care services in the Lancaster area for dozens of years!  If you enjoy helping others and making a difference in people's lives, working for Penn Medicine Home Health could be a perfect fit.

Why Should You Join Our Team?  We have an EXCELLENT benefit package and clinicians who care deeply about their patients and peers!

  • Competitive Salaries
  • 403b Match + additional employer contribution
  • Paid Vacation, Holidays and Personal Time
  • Medical, Dental and Vision Insurance
  • Life and Accidental Death Insurance
  • Voluntary Short-Term & Long-Term Disability Insurance
  • Flexible Spending or Healthcare Savings Accounts
  • Mileage Reimbursement


Coordinates patient visits and nurse assignments to ensure optimal consistency of clinicians. 

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Create and manage the daily clinical schedules communicating as needed with staff and patients. 
  • Apply critical thinking by working closely with the Case Managers and Clinical Managers to ensure compliance with the case management model. 
  • Responsible for calculating and determining daily and weekly admission capacity.  
  • Review clinical referrals and assign start of care date by utilizing defined parameters.  Consult with Clinical Managers as outlined in parameters. 
  • Work closely with the Home Care Coordinators to reassign start of care dates as availability is created on the nursing schedule.
  • Create nurse staffing schedule based upon staff availability and approved time off as provided by Clinical Manager.
  • Complete telemedicine monitor assignments under the direction of the telehealth department to maximize staff efficiency and minimize overtime.
  • Responsible to review and follow-up on assigned weekly reports to assure documents and processes are completed as needed. Make corrections as assigned or provides feedback to staff/Clinical Managers regarding corrections to be made and/or trends noted to facilitate performance improvement.
  • Respond to incoming calls from patients, caregivers, and employees to facilitate and coordinate patient care. 
  • Document calls promptly in accordance with agency requirements. 
  • Consistently demonstrate proper telephone technique and etiquette.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Other duties as assigned.



  • High school graduate or equivalent.                                                   
  • Basic typing and data entry skills.
  • Ability to communicate and work effectively with internal and external customers.        
  • Knowledge of office equipment, copy machines, typewriter, computer, and word processor.
  • Good organizational skills.
  • Ability to meet the requirements of the job as described in the job analysis including, but not limited to: sitting, standing, walking, lifting, bending, and use of telephone, computer and fax.
  • Skilled at problem solving, issue resolution.


  • Strong time management, computer, multi-tasking, interpersonal skills.


Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

  • The position requires the ability to attend to more than one aspect of a situation simultaneously.  It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material:

  • The position requires that an individual be able to learn new tasks quickly and effectively.  Job requirements change frequently.  The ability to understand and carry out detailed, involved instructions in mandatory.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

  • The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions.  Some independent thought, planning or origination of options and solutions is necessary.  The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

TEMPERAMENTS:  The following are essential requirements of the position in relation to job-worker situations.  These items describe how a worker must adapt, adjust, conform or act:

Creativity, feelings or ideas: Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, self-expression, or imagination.

Influencing others: Ability to influence people in their opinions, attitudes or judgments about ideas or things; to motivate, convince or negotiate.

Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.

Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Communication:  Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Planning and control: Ability to identify task requirements and monitor progress toward accomplishment.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

Language: Reading, Writing & Speaking:

Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.

Ability to write compound and complex sentences, using cursive style (or Braille equivalent), proper end punctuation, and employing adjectives and adverbs.

Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent) and variation in word order; using present, perfect, and future tenses.

Mathematics: The following levels of ability are necessary to understand mathematical concepts and apply them to problem-solving situations.

Ability to add and subtract two-digit numbers.

Ability to multiply and divide.

Ability to perform the four basic arithmetic operations with coins as part of a dollar.

Ability to add, subtract, multiply, and divide all units of measure.

Ability to perform the four operations with like or common decimal fractions.

EQUIPMENT USAGE REQUIREMENTS: MACHINES, EQUIPMENT, TOOLS, SOFTWARE: To perform the essential duties of the position, use of the following machines, equipment, tools, and software is customarily required:

Machinery/Equipment: Computer, phone, copier, printer, fax

Tools:   office supplies

Software:   Microsoft Office Products

PHYSICAL REQUIREMENTS: Degree of physical exertion is light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

BODY POSITION AND MOVEMENT: The following positions or movements are typical of the job:

1.     SITTING is done frequently.

2.     WALKING is done occasionally.

3.     STANDING is done occasionally.

4.     CLIMBING is done seldom.

5.     REACHING (Extending out and retrieving objects outside immediate range) is done seldom.

6.     PUSHING (To press against something with substantial steady force in order to thrust forward, downward or outward) is done seldom.

7.     PULLING (To exert a considerable force in order to draw, drag, haul or tug objects in a sustained motion) is done seldom.

8.     LIFTING (To raise objects from a lower to a higher position or moving objects horizontally from position to position) is done seldom.

9.     END‑RANGE MOTION (To fully extend or retract a bodily part or joint to its maximum range in order to reach, push, pull, lift, or otherwise perform job functions) is done seldom.

10.  STOOPING/CRAWLING (To lower the body to floor level, and move about with agility) is done seldom.

VISUAL REQUIREMENTS:  (Considerations include color, depth perception and field of vision).

  • The job requires a good sense of vision (with or without correction) necessary to distinguish like objects from one another, to scan fields of data and select numbers or characters, and/or to detect and visually follow moving objects.

AUDITORY (HEARING) REQUIREMENTS: Examples of the types of sounds that must be heard and the reason they must be heard are listed below:

SOUND                                 PURPOSE

voices                                     to converse, communicate

telephone ringing                 to answer incoming calls

WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

VNA-LANC Full Time Posted on 12/18/2019