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Clinical manager


At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job. We ask that you Live Your Legacy by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have achieved four-years of Magnet ® status with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.

Company

Penn Medicine Home Health

Cost Center

3111 Lancaster Team

Supervisory Organization

Clinical Supervisory/Support - LN

Grade

G16

Summary

POSITION SUMMARY: Responsible for directing, coordinating, facilitating, monitoring and evaluating the delivery of quality patient care and daily operations of a clinical team.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Directs daily patient care operations through RN Case Managers, LPNs, Home Care Aides, Therapists and other personnel as assigned.
  • Accountable for managing patient care salaries through control of overtime and staff productivity.  Plans and implements problem solving strategies when budget targets are not met.
  • Accountable for staff adherence to compliance of agency policies and procedures regulatory and accrediting bodies’ requirements.
  • Recruits and interviews, and selects qualified employees.  Responsible for the orientation of new employees.
  •  Ensure adequate daily staffing levels to meet patient care needs.
  • Communicates with staff regularly to develop and facilitate timely, accurate and complete flow of information by staff meeting, bulletin boards, voice mail, minutes and memos.
  • Participates in developing clinical and agency policy and procedure.
  • Evaluates patient, significant others, physician and staff satisfaction.  Implements actions to establish improvements.
  • Counsels, coaches employees and, as necessary, takes appropriate disciplinary action.
  • Evaluates job performance of assigned staff, completes performance evaluations as per policy including in-home supervising visits as appropriate.
  • Maintains competency regarding patient care visits and can performs visits when necessary.
  • Completes annual competency training with staff.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • ·Analyzes the work flow related to effectiveness and efficiency in the work environment and fosters an environment of continued quality and performance improvement.

  • ·Establishes networks within the professional nursing community to promote collaboration and agency awareness.

  • ·Maintains appropriate lines of communication with Clinical Service Manager to enhance quality of care and effectively coordinate agency activities.

  • ·Demonstrates working knowledge of home health care requirements and makes sound judgment based on regulations.  Foresees potential problems and intervenes proactively.

  • ·Promotes good public relations with all internal and external customers.

  • ·Follows all agency policies and procedures.

  • ·Performs other duties as assigned.

  • ·Maintains professional expertise in home care by demonstrating professional development through conferences and in service    programs. 

  • ·Assumes responsibility for own continuing education including agency mandate sessions.

  • · Provides clinical guidance and assesses employee competency.

  • ·Performs Triage Supervisor duties as needed which may include evenings, nights, weekends and Holidays

  • ·Performs patient care visits in the field as needed and/or directed.

  • Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • Current license to practice as a Registered Nurse in Pennsylvania.
  • Current CPR certification.
  • Current Pennsylvania driver’s license and auto insurance.
  • Three years of progressive clinical experience.
  • A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.

PREFERRED QUALIFICATIONS:

  • Two years of recent infusion experience for specialty Team Leader.
  • One or more year experience in management is preferred.
  • Registered nurse, bachelor's degree preferred.

COGNITIVE REQUIREMENTS

Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:

  • The position requires the ability to attend to more than one aspect of a situation simultaneously.  It is highly likely that multiple task demands are going to be required of the individual at the same time.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material:

  • The position requires that an individual be able to learn new tasks quickly and effectively.  Job requirements change frequently.  The ability to understand and carry out detailed, involved instructions in mandatory.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:

  • The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions.  Some independent thought, planning or origination of options and solutions is necessary.  The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

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TEMPERAMENTS:  The following are essential requirements of the position in relation to job-worker situations.  These items describe how a worker must adapt, adjust, conform or act:

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Creativity, feelings or ideas: Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, self-expression, or imagination.

Influencing others: Ability to influence people in their opinions, attitudes or judgments about ideas or things; to motivate, convince or negotiate.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication:  Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Planning and control: Ability to identify task requirements and monitor progress toward accomplishment.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

Language: Reading, Writing & Speaking:

  • Ability to read periodicals, journals, manuals, dictionaries, thesauruses, and encyclopedias.
  • Ability to prepare memoranda, reports and essays, using proper format, punctuation, spelling and grammar.
  • Ability to communicate distinctly with appropriate pauses and emphasis; correct pronunciation (or sign equivalent) and variation in word order; using present, perfect, and future tenses.

Mathematics: The following levels of ability are necessary to understand mathematical concepts and apply them to problem-solving situations.

  • Ability to add and subtract two-digit numbers.
  • Ability to multiply and divide.
  • Ability to add, subtract, multiply, and divide all units of measure.
  • Ability to draw and interpret bar graphs.
  • Using Algebra, to calculate variables and formulas; monomials and polynomials; ratio and proportion variables; and square roots and radicals.
  • Ability to apply mathematical operations to frequency distributions, reliability and validity of tests, normal curve, analysis of variance, correlation techniques, chi-square application and sampling theory, and factor analysis.
  • Using Statistics: Ability to work with mathematical statistics, mathematical probability and application, experimental design, statistical inference, and econometrics.

EQUIPMENT USAGE REQUIREMENTS: MACHINES, EQUIPMENT, TOOLS, SOFTWARE: To perform the essential duties of the position, use of the following machines, equipment, tools, and software is customarily required:

Machinery/Equipment: Computer, phone, copier, printer, fax

Tools:   office supplies

Software:   Microsoft Office Products

PHYSICAL REQUIREMENTS: Degree of physical exertion is light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

BODY POSITION AND MOVEMENT: The following positions or movements are typical of the job:

1.     SITTING is done continuously.

2.     WALKING is done occasionally.

3.     STANDING is done occasionally.

4.     CLIMBING is done seldom.

5.     REACHING (Extending out and retrieving objects outside immediate range) is done seldom.

6.     PUSHING (To press against something with substantial steady force in order to thrust forward, downward or outward) is done seldom.

7.     PULLING (To exert a considerable force in order to draw, drag, haul or tug objects in a sustained motion) is done seldom.

8.     LIFTING (To raise objects from a lower to a higher position or moving objects horizontally from position to position) is done seldom.

9.     END‑RANGE MOTION (To fully extend or retract a bodily part or joint to its maximum range in order to reach, push, pull, lift, or otherwise perform job functions) is done seldom.

10.  STOOPING/CRAWLING (To lower the body to floor level, and move about with agility) is done seldom.

VISUAL REQUIREMENTS:  (Considerations include color, depth perception and field of vision).

  • The job requires a good sense of vision (with or without correction) necessary to distinguish like objects from one another, to scan fields of data and select numbers or characters, and/or to detect and visually follow moving objects.

AUDITORY (HEARING) REQUIREMENTS: Examples of the types of sounds that must be heard and the reason they must be heard are listed below:

SOUND                                 PURPOSE

voices                                     to converse, communicate

telephone ringing                 to answer incoming calls

WORKING CONDITIONS: Exposure to hazardous conditions/ materials is negligible.

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Disclaimer

Lancaster General Health invests in the Employee Total Rewards by providing our employees with a competitive comprehensive packaging inclusive of:

Generous paid time off, Health, Dental, Vision, Wellness and Prescription, Retirement with an employer match and basic contribution, Tuition discounts and a tuition free affiliation with Pennsylvania Health Sciences. We also provide subsidized childcare, life insurance and career advancement opportunities for long term career growth.

Penn Medicine Lancaster General Health is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: Penn Medicine Lancaster General Health is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at Penn Medicine Lancaster General Health via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of Penn Medicine Lancaster General Health, and no fee will be paid in the event the candidate is hired by Penn Medicine Lancaster General Health as a result of the referral or through other means.

VNA-LANC Full Time Posted on 08/03/2020