Responsible for directing, coordinating, facilitating, monitoring and evaluating the delivery of quality patient care and daily operations of a clinical team.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Directs daily patient care operations through RN Case Managers, LPNs, Home Care Aides, Therapists and other personnel as assigned.
Accountable for managing patient care salaries through control of overtime and staff productivity. Plans and implements problem solving strategies when budget targets are not met.
Accountable for staff adherence to compliance of agency policies and procedures regulatory and accrediting bodies’ requirements.
Recruits and interviews, and selects qualified employees. Responsible for the orientation of new employees.
Ensures adequate daily staffing levels to meet patient care needs.
Communicates with staff regularly to develop and facilitate timely, accurate and complete flow of information by staff meeting, bulletin boards, voice mail, minutes and memos.
Participates in developing clinical and agency policy and procedure.
Evaluates patient, significant others, physician and staff satisfaction. Implements actions to establish improvements.
Counsels, coaches employees and, as necessary, takes appropriate disciplinary action.
Evaluates job performance of assigned staff, completes performance evaluations as per policy including in-home supervising visits as appropriate.
Maintains competency regarding patient care visits and can performs visits when necessary.
Completes annual competency training with staff.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
Analyzes the work flow related to effectiveness and efficiency in the work environment and fosters an environment of continued quality and performance improvement.
Establishes networks within the professional nursing community to promote collaboration and agency awareness.
Maintains appropriate lines of communication with Clinical Service Manager to enhance quality of care and effectively coordinate agency activities.
Demonstrates working knowledge of home health care requirements and makes sound judgment based on regulations. Foresees potential problems and intervenes proactively.
Promotes good public relations with all internal and external customers.
Follows all agency policies and procedures.
Performs other duties as assigned.
Maintains professional expertise in home care by demonstrating professional development through conferences and in service programs.
Assumes responsibility for own continuing education including agency mandate sessions.
Provides clinical guidance and assesses employee competency.
Performs Triage Supervisor duties as needed which may include evenings, nights, weekends and Holidays
Performs patient care visits in the field as needed and/or directed.
Other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
Bachelors of Science (BS) degree required.
Current license to practice as a Registered Nurse in Pennsylvania.
Current CPR certification.
Current Pennsylvania driver’s license and auto insurance.
Three years of progressive clinical experience.
A health care provider in good standing with Medicare, Medicaid, and other federal and state health insurance programs, i.e. not excluded from participation in Medicare, Medicaid or any other federal or state health insurance program.
Two years of recent infusion experience for specialty Team Leader.
One or more year experience in management is preferred.
Bachelor of Science in Nursing (BSN) preferred.
Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material:
The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions in mandatory.
Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:
The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:
Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.
Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.
Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
EQUIPMENT USAGE REQUIREMENTS: To perform the essential duties of the position, use of the following machines, equipment, tools, and software is customarily required:
Equipment/Tools: Computer, Phone, Copier, Printer, Fax, Office Supplies
Software: Microsoft Office Products
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
Body Position/Movement: Select a category, based on % of time listed above, for each of the following body position/movements:
- Sit: Continuously
- Stand: Occasionally
- Walk: Occasionally
- Bend: Occasionally
- Push: Rarely
- Pull: Rarely
- Kneel/Squat: Rarely
- Reach: Rarely
- Twist: Rarely
- Balance: Occasionally
- Climb: Rarely
Lifting: Degree of physical exertion is: Moderate, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Sensory Abilities specifically required:
Exposure to hazardous conditions/ materials is negligible.
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.