Home / Case Manager: Complex Case Management Team BSN or MSW (Full Time/Day Shift)

Case Manager: Complex Case Management Team BSN or MSW (Full Time/Day Shift)


Summary

Full time, dayshift, Monday-Friday. Includes on-call and weekend/holiday rotation coverage (approx 3-4 times/year, depending on departmental need)

Job Description

This position is located at Lancaster General Hospital in Lancaster, PA.

Some travel may be required. This patient will work with both patients admitted to Lancaster General Hospital, as well as patients placed in local post-acute facilities. Position requires some travel during normal business hours

ATTENTION: Please be aware that, if you are an external applicant, you may need to complete an online assessment as part of the hiring process. This assessment will be sent to the e-mail address that you included in your application. Please note: Some e-mail accounts may receive the assessment e-mail in their junk/spam e-mail. This assessment must be completed within 5 days of receiving it. For more information regarding the assessment, please click HERE.

SUMMARY:  LG Health/Penn Medicine is currently seeking an inpatient Case Manager.  The Case Manager acts as an advocate for the patient, assisting them to reach optimal function and health in an appropriate environment that would support their needs. The Case Manager functions within the full scope of practice to include the major responsibilities of the position and to extend these responsibilities beyond the episode of care to encompass coordination of care across the continuum. The Case Manager applies the processes of assessment, planning, implementation, monitoring, evaluation, and coordination of care to meet the patients’ health care needs across the continuum in collaboration with health team members, community members, to ensure safe, quality and cost effective care.

HOURS:  Fulltime; Mon-Fri; primarily 8:00am-4:30 PM.  Occasional weekends and on-call coverage

FUNCTIONS:

  • Conducts assessments of patient/family needs by coordinating input from all health professionals and formulating a documented plan assuring continuity of care for the rising and high risk patients.
  • Delegates care coordination based on situation while assuming accountability for patient outcome. Supports assistive personnel; serves as a resource and holds assistive personnel accountable to complete delegated tasks.
  • Identifies appropriate providers, facilities, external healthcare organizations throughout the continuum of care and communicates with an interdisciplinary treatment team to develop and maintain positive working relationships with patients, families and providers.
  • Functions as a coordinator and manager of a defined health population across care setting and for multiple physicians/health care providers or health plan counterparts. Works closely with their assigned primary care department/practice to offer individualized assistance with improving and maintaining quality patient care.
  • Coordinates care across the continuum (inpatient/outpatient/community) to assure appropriate utilization of clinical and community resources.
  • Oversees and guides the development of multiple health partnerships to achieve a positive health effect.
  • Participates on a team for data collection, health outcomes reporting, clinical audits, and programmatic evaluation related to initiatives.
  • In conjunction with the practice team, identifies patients at risk for poor outcomes or experiencing poor coordination of services who would benefit from more intensive follow-up.
  • Provides chronic disease and self-management education and support.

REQUIREMENTS:

  • A Social Worker is preferred for this role, with specific requirements being one of the following:
  • Social Worker:  Master’s degree in Social Work (MSW) from an accredited school or program.
  • A Registered Nurse (RN) will be considered with applicable experience in Complex Case Management
  • RN:  Current licensure as a Registered Nurse, issued by the Pennsylvania Board of Nursing.  Bachelor’s degree in Nursing (BSN) or higher nursing degree required.
  • Three (3) years of acute care nursing or social work experience is required.
  • Excellent verbal and written communication skills.
  • Excellent customer service skills.
  • Proven informal leadership skills.
  • Ability to work independently, setting priorities to coordinate care plans efficiently.
  • Ability to work effectively in a fast-paced team environment.
  • Highly organized and detail-oriented with the ability to perform multiple tasks simultaneously. 
  • Effective behavioral and educational strategies, including, but not limited to:  motivational interviewing, teach-back method and self-management support.
  • One (1) year experience in case coordination and planning as well as experience in project implementation and execution.
  • Demonstrated experience successfully working among multi-disciplinary teams.
  • Five (5) years of case management experience preferred.
  • Knowledge of utilization review or managed care preferred.
  • Care management experience in a managed care setting preferred.

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Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

 

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

LGH Full Time Posted on 05/13/2022