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Business Intelligence Coordinator

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained four-year Magnet ® recognition status for the fourth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.


Lancaster General Hospital

Cost Center

9055 Medical Data Analysis

Supervisory Organization

Medical Data Analysis



Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.


HOURS: Full Time - Day Shift

POSITION SUMMARY: The Business Intelligence Coordinator is responsible for providing coordination support to operational processes and procedures within the Business Intelligence Department. This individual will be responsible for reviewing and maintaining critical documentation to support the Business Intelligence Department inventory along with all documentation of governance approvals for access to data.  The coordinator will be responsible for contributing to standards that align to internal data governance guidelines.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Manage quarterly PHC4 data submissions and error resolution

  • Research data requirements for federal quality programs and regulatory reporting (CMS and Joint Commission)

  • Interpret electronic clinical quality measures (eCQMS) and coordinate submission process

  • Coordinate monthly chart-abstracted quality measures and ensure readiness and accuracy for submission

  • Analyze quality reporting feedback reports and identify areas of opportunity for clinical and administrative stakeholders

  • Support and lead additional projects as needed

  • Responsible for reviewing Business Intelligence intranet home for end users on a periodic basis and working with Business Intelligence management to facilitate changes as necessary.

  • Responsible for creating and maintaining all metadata for all Business Intelligence reports and tools.

  • Documents and organizes quality structure data requests and works with Business Intelligence leadership to maintain and optimize request process.

  • Coordinates quality structure request approval, prioritization, and completion.

  • Creates and maintains active list of roles in organization and types of access to provide.  Regularly audits current set up and makes suggestions to leaders for changes.

  • Regularly runs usage reports for current tools to make suggestions for elimination.

  • Works with staff to design and document repeatable processes that adhere to defined organizational standards for internal data governance.

  • Facilitates end user training of clinical systems managed by the Business Intelligence team.

  • Communicates effectively with all levels of staff to exchange information, ideas, and further continuous improvement initiatives.

  • Plans, coordinates and reports on Business Intelligence initiative and/or project activity.  Maintains communication with team members and leadership.

  • Serve as a resource to various hospital departments seeking guidance with Business Intelligence data, analytics and reporting.

  • Participate in functions and/or teams relative to external review agency standards.

  • Other duties as assigned.


  • Associate degree in Healthcare Management, Business Administration or Health Information Management or approved equivalent combination of education and experience.

  • Strong experience and knowledge of MS Office Suite.

  • Strong experience and knowledge of MS Sharepoint and Visio

  • Strong presentation skills.

  • Excellent communication and interpersonal skills.

  • Possession of sharp teamwork/partnering skills.

  • Demonstrated critical thinking and analytical skills.


  • Clinical Experience

  • Knowledge of continuous improvement activities

  • Experience in healthcare and medical terminology.

  • Experience with data analysis, data reporting and/or relational database concepts.

This position is located in Lancaster, PA.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

BURLE Full Time Posted on 02/16/2021