Varied 1st and 2nd shifts.
Makes and serves coffee/espresso drinks and related food and beverage items for customers. Ensures customer satisfaction and good public relations through efficient use of resources and positive interactions. Handles food according to HACCP guidelines and standards for quality food-service operations.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
Prepares espresso and drink orders for customers using standard measures and recipes.
Replenishes condiments, beverages and general supplies while maintaining cleanliness of service area.
Ensures proper presentation, portion control and maintenance of proper serving temperatures; follows HACCP standards.
Maintains sanitation and orderliness of all equipment, supplies and utensils.
Keeps equipment and workstation clean and free of debris throughout service.
Greets customers courteously and interacts in a manner to ensure customer satisfaction. Relays relevant concerns from customers to supervisors.
Serves customers quickly and efficiently, and prevents delays in serving lines.
Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying decision-making process.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
Enters orders accurately into POS device; accepts cash and charge payments.
Ensures proper food preparation by using approved recipes and following prescribed production standards.
Ensures all display foods are merchandised attractively per standards. Serves food neatly and attractively per standard.
Other duties as assigned.
MINIMUM REQUIRED QUALIFICATIONS:
Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others.
The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.
Job demands are only moderately routine and predictable. Minor changes may occur which require the individual to be able to understand and carry out detailed but uninvolved instructions.
Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.
The requirement for autonomous problem solving or creativity of thought in the position is absent or minimal. The individual must have the ability to apply common sense understanding to carry out simple one or two step instructions. Most aspects of the position, and the actions taken to resolve them, are repetitive in nature, and should ultimately become rote or automatic. There is little variability in task demands, or task demands are accomplished under continuous direction from another.
APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.
Repetitive work: Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.
EQUIPMENT USAGE REQUIREMENTS
Equipment/Tools: Espresso machine, coffee brewer, small oven, juice dispenser, tea brewer, knives, cash register
Software: Microsoft Office Products. Menu Kiosks, Order Monitor Screens
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%
Body Position/Movement: Select a category, based on % of time listed above, for each of the following body position/movements:
Lifting: Degree of physical exertion is: Moderate, exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
Sensory Abilities specifically required:
WORKING CONDITIONS: From the following statements, select the one that applies and delete the other.
Position involves exposure to the following harmful elements:
Extreme Noise Levels
High Pressure Steam/Gas
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Posted on 09/20/2022
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.