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BI System Administrator (Full Time/ Day shift)


Job Description

POSITION SUMMARY: The incumbent will administer and manage LG Business Intelligence computer system or systems and the various interactions between the application and business processes. The incumbent plans and coordinates unstructured activities around system use, has knowledge of and takes responsibility of the system architecture, builds out application functionality to support operational workflow, maintains system and supports users.   Specific technical, functional and analytical skills are required.   Knowledge of how to leverage the system to provide the greatest benefit to the given LG functional area is also required. 

LOCATION: Lancaster, PA

HOURS: Full Time (1.0 FTE; 40hrs/wk) Day Shift; On-Call, Holiday/Weekend Rotations and Hybrid Work Options

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Takes the initial request from customers or others, (i.e. new work or change request) and identifies what is expected, its scope, urgency and defines the opportunities and stated benefits. 
  • Understands, supports and documents hospital clinical, and operational workflows  and system processes to achieve desired benefits and capabilities for the business.
  • Coordinates with appropriate parties to ensure that the various implications and interactions between applications and business processes for LG have been identified and managed.
  • Identifies, builds, tests, and deploys the required elements to be built in the system to meet the customer’s request.
  • Analyzes and creates reports for customers based on user and business needs via LG business software tools.
  • Tracks and prioritizes all enhancements and problems, and ensures system is operating in fashion that meets LG business goals.
  • Acts as a quality check for system’s data.
  • Works with supporting IS teams to coordinate efforts that require changes to infrastructure.
  • Review system function and features, and ensure it is performing within expectations and is stable.
  • Establish routine maintenance schedule based on needs of system(s) and users. 
  • Perform application upgrade planning.
  • Obtains appropriate new hardware and software and coordinates hardware purchases with IS technical staff and vendor to ensure it meets current needs and growth.
  • Perform regular ongoing reviews such as post implementation stability and performance measurements; ensure system is functioning as expected.
  • Provides timely answers by routinely triaging Level 1 and 2 problems, assists with troubleshooting, obtaining problem details, correcting problems, or elevating to appropriate level of support. 
  • Participates in the on-call responsibilities for this position as required.

Other types of assistance to the Information Services, Project Leader, User Management and users  may include the following:

  • Coordinate the development of a data conversion plan as well as executing the transfer of data from its original source to the new application.
  • Troubleshoots L3 problems and develops processes for issues that are undefined, where root problem is unknown, or where an entire system is affected. 
  • Develops potential problem avoidance systems, process improvement and process redesign



  • Bachelor’s degree in Computer Science, Business Administration or Health Sciences or approved equivalent combination of education and experience.
  • Three (3) years experience in each of the following is required for the position: Systems problem solving and analysis, purchasing/developing applications, testing programs/systems, managing implementations and conversions.
  • Two (2) years project management experience that involves computer software implementations, daily operational support, review and evaluation of system performance.
  • Two (2) years experience of providing leadership and direction to users of computer applications.
  • Two (2) years experience of  developing test and training plans


  • One (1) or Two (2) years experience working in hospital clinical and/or operational environments.
  • Two (2) years experience in each of the following is preferred: assisting users, and writing of I.S. documentation.


Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.


Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

COMMERCIAL Full Time Posted on 12/05/2022