Account Resolution Specialist
FTE 1.0, 40 hours per week
HOURS: Full Time (1.0 FTE; 40hrs/wk); day shift
POSITION SUMMARY: Maximizes cash collections and resolution of aged accounts through informed, consistent follow up activities. Responsible for the timely billing and follow-up of assigned accounts and for ensuring all accounts are paid correctly according to insurance contract terms. Consistently identifies account deficiencies that require subsequent follow-up and ensures all deficiencies are resolved. Escalates issues to supervisor and tracks data for trending and feedback purposes. Works within a structured team setting to ensure team goals and well as individual goals are met in an appropriate manner.
ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
- Analyzes and researches denials and follows-up with the appropriate payor, practice, and/or patient to resolve denial. Provides missing or additional information if necessary, to expedite the resolution of the denied claim.
- Performs all appeals and denial recovery procedures needed to appropriately and accurately resolve denied claims.
- Processes required adjustments to accounts, including charges credits, payment transfers, policy adjustments, etc. in a timely and accurate manner.
- Maintains a thorough knowledge and understanding of all assigned payor contracts and requirements.
- Performs research to ensure current policies, applicable coding and insurance guidelines, regulations and laws are being followed.
- Evaluates processes and procedures and makes practical suggestions/recommendations for improvement or compliance.
- Prepares accurate and timely reports of trends and problems as they are identified. Communicates such trends to management in a timely manner.
- Consistently identifies account deficiencies that require follow up and ensures that appropriate actions have occurred.
- Completes work accurately and timely with appropriate documentation.
- Ensures that all activities related to denials management functions meet department requirements, maximize revenue collection, and achieve leading practice levels of performance.
- Consistently meets productivity and quality standards established by management, recommending new approaches for enhancing performance and productivity when appropriate.
- Keeps Supervisor/Manager informed of any problems or issues.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
- Provides timely billing and follow-up of assigned inventory for the purpose of expediting timely account resolution.
- Updates patient accounts to reflect any changes made to relevant information.
- Contacts payers, employers, customers, attorneys, etc. in an effort to expedite the payment of accounts.
- Processes and follows special accounts for resolution.
- Assists with any special projects as assigned.
- Other duties assigned.
MINIMUM REQUIRED QUALIFICATIONS:
- High School diploma or equivalent.
- Strong written and verbal communication skills.
- Microsoft Office experience.
- Strong organization skills.
- Ability to apply strong analytical qualities.
- Associate’s degree
- One (1) to two (2) years of experience in hospital or physician billing/insurance follow up.
This position is located in Lititz, PA. #LI-MD1
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:
- 100% Tuition Assistance at The Pennsylvania College of Health Sciences
- Paid Time Off and Paid Holidays
- Shift, Weekend and On-Call Differentials
- Health, Dental and Vision Coverage
- Short-Term and Long-Term Disability
- Retirement Savings Account with Company Matching
- Child Care Subsidies
- Onsite Gym and Fitness Classes
Posted on 04/11/2022
PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.