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Account Credit Specialist

At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with us is more than just a job, we ask that you Live Your Legacy at LGH by finding your passion in your everyday role, committing to those you serve, and reaching for your personal best.

We are recognized as 1 of only 9 hospitals in the entire country with awards in Medicare.Gov, LEAPFROG and Healthgrades Americas 50 Best Hospitals. We have attained five year Magnet ® recognition status for the fifth time with the American Nurses’ Credentialing Center (ANCC) and we are the 2018 recipient of the Foster G. McGaw Prize in recognition of the commitment to community service.

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program so that our employees can stay actively engaged and committed to living their legacy every day. Together, we will continue to make medical advances that help people live longer, healthier lives.

Join us and be part of a team that empowers you to do more than your job and encourages you to:

Live Your Passion. Live Your Best. Live Your Commitment. Live Your Legacy.


Job Description

HOURS: Full Time (1.0 FTE; 40hrs/wk) regular day shift, no weekends or holidays. Flexible hours. Remote work available after training period. There may be an occasional need to come into the office, but rare.

POSITION SUMMARY: Responsible for timely follow up and resolution of accounts containing a credit balance.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Analyzes and researches credits and follows-up with the appropriate payor to resolve credit.
  • Provides timely follow up of assigned credit inventory.
  • Updates patient accounts to reflect any changes made to relevant information.
  • Analyzes and researches undistributed/credit balances from insurance companies to facilitate timely resolution.
  • Processes required adjustments to accounts, including charges, credits, payment transfers, policy adjustments, etc.
  • Evaluates processes and procedures to make practical suggestions/recommendations for improvements when appropriate.
  • Communicates trends and issues to the appropriate supervisor/manager. Completes work accurately and timely with appropriate documentation.
  • Serves as the subject matter expert for Professional Billing Services for unclaimed funds following the Escheats Accounts policy.
  • Responds to inquiries relating to credit balances in a timely and professional manner.
  • Maintains a comprehensive knowledge of the revenue cycle including insurance billing and associated correspondence (e.g. EOBs, electronic remittance advices, etc.)
  • Independently resolves credit balances in a timely manner.
  • Keeps supervisor/manager informed of any problems or issues.



  • High School diploma or equivalent
  • Exceptional written and verbal communication skills.
  • Microsoft Office experience.
  • Strong organization skills.
  • Ability to apply strong analytical qualities.


  • Associates degree
  • One (1) to two (2) years of experience in hospital or physician billing/insurance follow up.

This position is located in Lititz, PA or remote. #LI-MD1

Benefits of Joining Penn Medicine Lancaster General Health:

PENN MEDICINE LANCASTER GENERAL HEALTH combines a Nationally Ranked Hospital with great schools, safe neighborhoods, affordable housing, local community events and festivals as well as a wealth of cultural and recreational activities. The scenic Susquehanna River Valley provides opportunities for fishing, skiing, kayaking, hiking and mountain biking in addition to easy access to NJ shoreline or Delaware beaches. Urban life is easily accessible, with New York, Baltimore, Philadelphia and Washington D.C. a train ride away. Local universities, Fulton Theatre, the downtown shopping and dining district and local sports teams make Lancaster a great place to Live, Work and Play.


PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.


Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

MILL Full Time Posted on 11/18/2021