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Acccount Resolution Specialist II (Full Time/ Day Shift)


Summary

Full time, Monday through Friday. 8am-5pm. No weekends or holidays. Flex schedule options including remote work possible after completion of training.

Job Description

POSITION SUMMARY: Maximizes cash collections and resolution of all assigned high dollar accounts through informed, consistent follow up and research activities. Consistently identifies account deficiencies and ensures all deficiencies are resolved in a timely and accurate manner.  Escalates issues to supervisor and tracks data for trending and feedback purposes.  Works within a structured team setting to ensure team goals and well as individual goals are met in an appropriate manner.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Analyzes and researches denials and follows-up with the appropriate payor and/or patient to resolve the denial. Provides missing or additional information if necessary, to expedite the resolution of the denied claim.
  • Perform all appeals and denial recovery procedures needed to appropriately and accurately resolve denied claims. 
  • Stays current in all aspects of billing requirements for all assigned payers.
  • Performs research to determine that current policies, applicable coding and insurance guidelines, regulations and laws are being followed.
  • Contacts payers, employers, customers, attorneys, etc. in an effort to expedite the payment of accounts.
  • Evaluates processes and procedures and makes practical suggestions/recommendations for improvement or compliance.
  • Prepares accurate and timely reports of trends and problems as they are identified. Communicates such trends to management in a timely manner.
  • Consistently identifies account deficiencies that require follow up and ensures that appropriate actions have occurred.
  • Completes work accurately and timely with appropriate documentation.
  • Ensures that all activities related to denials management functions meet department requirements, maximize revenue collection, and achieve leading practice levels of performance.
  • Consistently meets productivity and quality standards as established by management, recommending new approaches for enhancing performance and productivity when appropriate.
  • Supports education of new staff.
  • Keeps Supervisor/Manager informed of any problems or issues.

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Provides timely billing and follow-up of assigned inventory for the purpose of expediting timely account resolution.
  • Updates patient’s accounts to reflect any changes made to relevant information.
  • Process and follow special accounts for resolution.
  • Assists with any special projects as assigned.
  • Other duties assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • High School diploma or equivalent. 
  • One (1) year of experience in medical billing/insurance follow-up.
  • Strong written and verbal communication skills.
  • Microsoft Office experience.
  • Strong organization skills.
  • Ability to apply strong analytical qualities.

PREFERRED QUALIFICATIONS:

  • Associate’s degree

                       

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.  It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.  The percentages of time spent performing job duties are estimates, and should not be considered absolute.  The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.  Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences
  • Paid Time Off and Paid Holidays
  • Shift, Weekend and On-Call Differentials
  • Health, Dental and Vision Coverage
  • Short-Term and Long-Term Disability
  • Retirement Savings Account with Company Matching
  • Child Care Subsidies
  • Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

 

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

MILL Full Time Posted on 06/20/2022